Customer Service Representative Mentor, OH Monday-Friday, 8:00 AM-5:00 PM $25/hour About the Role We are seeking a highly detail-oriented Customer Service Representative to support our sales and shipping operations. This role is the main point of contact for customers, handling orders, shipments, and inquiries accurately and on time. Key Responsibilities Process customer sales orders accurately and promptly Book truck shipments and coordinate logistics with carriers Process UPS and FedEx shipments Answer phones and respond to customer inquiries Send product samples to customers at the request of the sales team Maintain accurate order, shipping, and customer records Communicate with sales, production, and shipping teams to keep orders on track

Qualifications Required:

Previous customer service or order entry experience Excellent attention to detail and accuracy Strong phone and written communication skills Proficiency with MRP/ERP systems Ability to multitask in a fast-paced environment

Preferred:

Experience with freight booking/logistics and parcel shipping systems (UPS WorldShip, FedEx Ship Manager) Manufacturing or distribution industry background