Theme Park / Customer Service Representative - Bilingual

Theme Park / Customer Service Representative - Bilingual BAO Productions Middletown, OH Job Details Seasonal $11 - $16 an hour 5 days ago Qualifications Retail sales transactions Spanish Resort Guest relations Financial transaction processing Event coordination Greeting customers Public speaking Processing cash transactions English Working with children Conflict management Food service Events management Lifeguard experience Safety protocol implementation Entry level Customer complaint resolution Full Job Description Job Overview Join our vibrant team as a Bilingual Theme Park / Customer Service Representative, where your enthusiasm and language skills will create unforgettable experiences for guests from around the world! In this dynamic role, you'll serve as the friendly face of our resort, providing exceptional guest services, managing inquiries, and ensuring everyone feels welcomed and valued. Your energetic approach will help maintain a lively atmosphere, while your bilingual abilities will bridge communication gaps and enhance guest interactions. This paid position offers an exciting opportunity to combine hospitality, entertainment, and customer service in a fun-filled environment! Duties Greet guests warmly in both English and your second language, providing information about park attractions, events, and amenities Assist visitors with ticketing, reservations, and general inquiries to ensure smooth guest experiences Manage guest concerns or conflicts with professionalism and positivity, resolving issues efficiently to maintain high satisfaction levels Support event management activities by coordinating guest participation and guiding groups through scheduled activities or shows Handle cash transactions accurately during ticket sales, food service, or merchandise purchases Ensure safety protocols are followed by guests at attractions, including lifeguard duties if applicable, and assist with emergency procedures when needed Promote park events, shows, and special programs through public speaking or informational announcements to engage visitors Experience Previous experience in customer service roles within hospitality, resort settings, or entertainment venues is highly desirable Background in event management or coordinating group activities enhances your ability to support park operations effectively Conflict management skills are essential for handling guest concerns with diplomacy and care Experience working with children in educational or recreational settings is a plus Knowledge of food service operations or hospitality environments will help you excel in guest interactions involving concessions or dining areas Strong public speaking skills will enable you to confidently communicate with diverse audiences during shows or announcements Join us to be part of an energetic team dedicated to delivering joyful moments! Your passion for hospitality combined with your bilingual ability will make a lasting impact on our guests' experiences. We value enthusiasm, professionalism, and a commitment to creating fun-filled memories for visitors of all ages!

Pay:

$11.00 - $16.00 per hour People with a criminal record are encouraged to apply

Language:

Spanish (Required)

Work Location:

In person