Customer Service Representative

We are looking for a Customer Service Representative to support a fast-paced service environment in Ohio. This Contract position is ideal for someone with at least 2 years of experience handling high-volume customer interactions, processing orders, and maintaining accurate records. The role focuses on delivering attentive support across inbound and outbound communications while using internal systems to document activity and assist with claim-related inquiries.

Responsibilities:

• Respond to a large volume of incoming customer calls with accuracy and a service-focused approach.
• Place outbound calls as needed to follow up on requests, provide updates, and resolve open service matters.
• Enter customer orders and service details into internal systems with a high level of accuracy and attention to detail.
• Record all customer interactions, updates, and resolutions clearly to maintain complete and reliable documentation.
• Support insurance claim inquiries by gathering information, clarifying next steps, and directing issues appropriately.
• Use Salesforce and related platforms to manage customer records, track case activity, and monitor follow-up needs.
• Address customer concerns efficiently by researching issues and providing timely, solution-oriented responses.
• Collaborate with internal teams to ensure requests are handled promptly and customers receive consistent communication.