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FARMERS NATIONAL BANK OF CANFIELD
Customer Support Associate
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® Customer Support Associate
For further information, please review the Know Your Rights notice from the Department of Labor. Farmers National Banc Corp. is an
FARMERS NATIONAL BANK OF CANFIELD
-Niles, OH Posted:
8/8/2026 -Expires:
11/6/2026Job ID:
293505926 Report this job Apply Now Save To My ProfileEmail Print Job Description Description SUMMARY:
Responsible for assisting bank clients via telephone with their banking needs by providing detailed product information, exemplary customer service, processing of bank transactions, cross selling of bank products and services, problem resolution and referrals to appropriate line of business experts as required. This position qualifies for up to $1000 sign-on bonus.ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide prompt and courteous assistance to all inbound client calls Assist clients with selection of appropriate bank products and services Recognize and pursue cross-selling opportunities Assess both client and non-client requests, ask appropriate questions to clarify needs, define and offer best alternatives/answers when appropriate Respond to inquiries from the public regarding current rates, job opportunities, office hours, and any other Farmers National Bank related questions Recognize situations where additional expertise is required and bring the necessary resources into the discussion/situation Maintain the highest possible level of integrity and honesty during all client interactions in a manner consistent with the Core Values, Vision, and Mission of Farmers National Banc Corp May be involved in conducting out-bound proactive sales calls to current and potential clients Work individually and as a team to meet and exceed established goals, i.e. referral goals, call handle time goals, availability goals, and quality goals. Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures. Maintain compliance with all appropriate rules and regulations. Regular, predictable attendance is an essential requirement of this positionEDUCATION AND/OR EXPERIENCE
High School Diploma or GED Minimum of one (1) year retail banking experience (Teller, Personal Banker, etc.), customer service experience and phone sales and service experience Proven ability to operate Windows-based computer programs and use a mouse Call center experience preferred E-Verify is used to confirm the identity and employment eligibility of all newly hired employees. Qualifications Education High School (required) Skills Sales Experience (preferred) Customer Service (required) Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. Farmers National Banc Corp. is an