Customer Service Representative

We are looking for an experienced Customer Service Representative to join our team in North Canton, Ohio. This is a Contract to permanent position within the manufacturing industry, offering an exciting opportunity to support customer accounts and ensure high satisfaction levels. The role combines in-person training with the flexibility of hybrid work after the initial training period.

Responsibilities:

• Provide accurate price and delivery quotations to customers while managing order entry and schedule adjustments.
• Maintain and update customer account information, including forecasting, expediting, and order book management.
• Collaborate with sales, supply chain, and manufacturing teams to address account-related issues and improve delivery performance.
• Utilize intermediate product knowledge to effectively manage accounts and meet customer needs.
• Communicate commercial terms clearly to both customers and the sales team.
• Proactively manage orders to exceed customer expectations in terms of delivery, responsiveness, and communication.
• Apply business guidelines and decisions appropriately to resolve customer situations.
• Conduct in-depth analysis using intermediate system knowledge to support account management.
• Demonstrate leadership and commitment to team objectives by effectively collaborating across departments.