We are looking for a Customer Service Representative to support daily customer communications and order-related activities for an on-site team in Painesville, Ohio. This 6 month Contract position is well suited for someone who learns quickly, stays organized, and communicates clearly while managing multiple requests. The individual in this role will help ensure customers receive prompt, accurate service by coordinating with internal teams and handling inquiries, sales orders, and sample requests with care.

Responsibilities:

• Respond to inbound customer inquiries by phone and email with professionalism, accuracy, and a strong service mindset.
• Enter and manage sales orders and sample requests, ensuring details are complete and processed in a timely manner.
• Provide customers with updates on order status, product information, and general service-related questions.
• Work closely with internal departments to resolve issues, clarify requests, and support smooth order fulfillment.
• Maintain accurate records of customer interactions, transactions, and follow-up actions within company systems.
• Handle a mix of inbound and outbound communication to address customer needs and confirm order information when needed.
• Review information carefully to minimize errors and help maintain high service standards across each interaction.