Veterinary Client Service Representative Legacy Veterinary Solutions Pemberville, OH Job Details Full-time From $15 an hour 2 days ago Benefits Health insurance Dental insurance Paid time off Uniform allowance Vision insurance Employee discount Life insurance Qualifications Companion animal handling High school diploma or GED Full Job Description We're looking for an enthusiastic, compassionate, people-loving Veterinary Client Service Representative to become the welcoming face of our growing mixed-animal veterinary hospital. We care for everything from dogs and cats to horses, cattle, goats, sheep, and pigs, but what makes our hospital special is the relationships we build with the people who trust us with their animals. We're looking for someone whose enthusiasm is contagious . Someone who genuinely enjoys talking with people, connects easily with pet parents, and understands that exceptional client service is about much more than answering phones and scheduling appointments. What You'll Do Welcome clients and patients with warmth, positivity, and genuine enthusiasm. Build relationships with pet parents and create an experience that makes them feel valued and cared for. Answer phones, schedule appointments, monitor email, texting, and prescription requests and help clients understand our services and what to expect. Utilize laptops or iPads equipped with cloud based veterinary software to enter patient information. Listen to client concerns and help make veterinary care feel accessible, approachable, and compassionate. Communicate clearly with clients, veterinarians, technicians, and the rest of our team. Help clients navigate questions about services, fees, and next steps with empathy and without judgment. Help create the positive, community-focused experience our hospital is known for. Represent our hospital professionally and help us continue building our strong reputation in our local community. Support the team with hospital duties as needed, such as patient restraint. You might be a great fit if you... Love people just as much as you love animals. Are naturally warm, outgoing, and approachable. Bring positive energy wherever you go. Can make a nervous client feel comfortable and heard. Enjoy building genuine relationships rather than simply completing transactions. Are compassionate and comfortable having conversations about the realities and costs of veterinary care. Are dependable, organized, and able to multitask. Take initiative and look for ways to help. Previous veterinary experience is helpful, but it is not required. Customer service, hospitality, medical office, or other people-facing experience is a plus. Qualifications High school diploma or equivalent required Physical Requirements Ability to lift, carry, and restrain small animals as part of daily duties Assistance will be provided by other staff members for lifting animals over 40 pounds Ability to stand, walk, bend, and perform physical tasks throughout the workday What We Offer Paid Time Off, Medical, Dental, and Vision Insurance A positive, collaborative workplace culture Training and mentorship for professional development A supportive team that values respect, growth, and high-quality care

Job Type:

Full-time Pay:

From $15.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Life insurance Paid time off Uniform allowance Vision insurance

Education:

High school or equivalent (Required)

Experience:

veterinary: 1 year (Preferred)

Work Location:

In person