Our motto is:

\"Relax, we'll take it from here.\" It's not just for our customers — it reflects the supportive, team-first environment we create for our employees too. We're currently looking for a Customer Service Representative (CSR) to join our front office team. If you're friendly, organized, and enjoy helping people, this is your opportunity to build a rewarding career with a locally-owned, family-style business.

How This Role Fits In:

This position is a key part of our operation. You'll be the central point of communication between customers, technicians, and management - helping keep repairs moving smoothly and ensuring customers stay informed throughout the process.

What You'll Do:

Be the welcoming face of Collision Concierge - greet customers with a friendly attitude between the hours of 8am-5:30pm. Take photos and collect key information to help build accurate estimates Review damage with customers and answer any questions they may have Maintain open and clear communication with our main repair facility. Assist management with daily office tasks and organization Process payments at delivery

What We're Looking For:

Punctuality; we need a good work ethic Positive attitude and great communication skills Comfortable using a computer and learning new systems Previous customer service experience is a plus - but not required What Success Looks Like in

This Role:

Vehicle damage is clearly documented Appointments stay organized Communication between the front office and is clear and efficient Vehicles are delivered smoothly with all paperwork and payments handled correctly

What We Offer:

Competitive pay Medical, dental, and vision insurance Retirement plan with company match Paid vacation If you're ready to bring your energy, organization, and people skills to a growing company that values its team — apply today and take the next step in your career with Solon Collision.

Job Type:

Full-time Pay:

$16.00 - $20.00 per hour

Benefits:

401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Vision insurance Application Question(s): Do you consider yourself a \"people person\"? Tell us why or why not. (We're looking for someone who genuinely enjoys interacting with customers and being part of a team!)

Experience:

Customer service: 1 year (Required)

Work Location:

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