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Customer Service Rep
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PrideStaff
Thurman, OH (In Person)
$38,480 Salary, Full-Time
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Job Description
Customer Relationship Specialist Compensation, Shift, & Location Details Location:
Centerville, OH 45459 (In-Office)Pay Rate:
$17-$20hr (depending on experience level)Hours:
Mon-Fri 8am to 5pm while training. 8:30am to 5:30pm, once training is complete, approx after a month.Position Type:
Full-Time Industry:
Environmental Health, Indoor Air Quality, & Property Remediation About theCompany:
Our client is a highly trusted, industry-leading environmental services provider with over 35 years of experience dedicated to creating safer, healthier indoor environments. Specializing in essential residential and commercial solutions—including radon testing/mitigation, mold remediation, air quality control, and waterproofing—they blend cutting-edge environmental science with a deep commitment to customer care.The Role:
Own the Customer Journey We aren't looking for a typical transactional call-center representative. We are seeking a dynamic, empathetic, and organized Customer Relationship Specialist who wants to "own" the client experience from start to finish. In this vital role, you are the face and voice of the company, acting as a trusted consultant, strategist, and project coordinator all in one. If you love building genuine relationships, solving problems, and managing projects from inception to completion, this is the perfect career move for you. What You'll Do (Your Day-to-Day):- Consult & Educate (The Start): Receive inbound inquiries from homeowners and commercial property managers. Listen with empathy to understand their environmental concerns (e.g., air quality, mold, radon fears) and educate them on our premier suite of services.
- Quote & Scope (The Strategy): Build custom cost quotes and initial estimates based on the client's unique property needs, ensuring accuracy, transparency, and value.
- Logistics & Scheduling (The Plan): Act as the master scheduler. Coordinate and dispatch the perfect team of licensed technicians and environmental experts relative to the specific technical needs of the job.
- Invoicing & Billing (The Execution): Seamlessly handle the administrative side of the accounts, managing invoicing and payment collection once the technical scope is finalized.
- Customer Satisfaction (The Finish): Follow up with clients after the job is complete to ensure total satisfaction.
What We Are Looking For:
Experience:
2+ years in customer service, inside sales, account management, or service coordination (experience in home services, restoration, HVAC, or environmental industries is a huge plus!).- The "Owner"