Customer Service & Scheduling Lead

Customer Service & Scheduling Lead MVM Moving & Storage - 3.0 Toledo, OH Job Details Full-time Up to $60,000 a year 1 day ago Benefits Dental insurance 401(k) Vision insurance Opportunities for advancement Qualifications Customer communication Mid-level Dispatching CRM system proficiency Appointment scheduling Communication skills Customer complaint resolution Client interaction via phone calls Full Job Description Customer Service & Operations Coordinator MVM Moving & Storage - Toledo, OH Full-Time About MVM Moving & Storage MVM Moving & Storage is a fast-growing moving and logistics company with multiple locations across Ohio, Indiana, and Florida. We provide residential and commercial moving services with a strong focus on professionalism, communication, and customer experience. We are looking for a highly organized and dependable Customer Service & Operations Coordinator to help support our daily operations and customers. Position Overview This role is responsible for assisting customers throughout the moving process while supporting the operations team with scheduling, confirmations, problem-solving, and communication. This is a fast-paced position that requires strong communication skills, attention to detail, and the ability to stay organized under pressure. Responsibilities Answer inbound customer calls and emails Schedule and reschedule moving jobs Confirm customer inventory and scope of work prior to moves Handle customer concerns and service-related issues professionally Assist with claims handling and post-move follow-up Coordinate with dispatch and operations staff regarding schedules and logistics Maintain accurate job notes and customer information within company systems Follow up with customers regarding move details, updates, and confirmations Help ensure jobs are executed accurately and efficiently Qualifications Strong communication and customer service skills Excellent organizational and multitasking abilities Ability to remain calm and professional in challenging situations Comfortable working in a fast-paced environment Strong attention to detail Dependable and accountable Previous customer service, office, dispatch, logistics, or call center experience preferred Experience with CRM or scheduling software is a plus Performance Expectations This role is performance-driven.

Success is measured by:

Customer communication quality Accuracy of job information Responsiveness and issue resolution Ability to manage schedules and customer expectations effectively Overall contribution to smooth daily operations If you thrive in structured, fast-moving environments with clear expectations, this position may be a great fit. Compensation & Benefits Competitive pay based on experience Health, vision, and dental insurance 401K Opportunities for advancement and growth Supportive team environment Full-time stable employment Training provided Schedule Full-time Monday-Friday with occasional weekend availability as needed