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Job Description
About Us:
At Champion Media, our publications have a rich history of serving their communities for well over 100 years, providing news, entertainment, and a voice for the people who call these towns and cities "homes." In addition to print newspaper, we are proud of the innovative digital products and services we provide our readers and advertisers. Our digital channels allow us to connect with people in new and exciting ways, providing timely updates, breaking news, photo galleries, and video content across all devices.
Job Summary:
The Clermont Sun is seeking a dedicated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for our valued customers, providing exceptional service and resolving inquiries or concerns in a professional and timely manner. You will play a crucial role in maintaining positive customer relationships and ensuring overall customer satisfaction. What Will I Be Doing? Enter legals and classified advertisements into the appropriate systems, while following standard operational process. Enter customer subscriptions and work closely with internal team members to manage processes Interact with customers via phone, email, or in-person, addressing their inquiries, concerns, and feedback in a courteous and empathetic manner. Provide accurate and up-to-date information about our products, services, and policies to assist customers with their purchasing decisions or troubleshooting needs. Investigate and analyze customer issues, determine appropriate resolutions, and take necessary actions to resolve problems promptly. Process customer orders, payments, and returns efficiently, ensuring accuracy and attention to detail. Identify opportunities to upsell or cross-sell products or services to customers, maximizing sales and revenue. Do I Have What It Takes? Competency in technology including Microsoft Office & Adobe PDF Previous experience in customer service or a related role is preferred but not required. Excellent verbal and written communication skills. Proven history of customer success based on relationship building. Patience, empathy, and active listening skills to understand and address customer needs effectively. Strong problem-solving and decision-making abilities to resolve customer issues. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. High school diploma or equivalent; additional education or certifications in customer service or a related field is a plus. Champion Media provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This includes providing policies for reasonable accommodations. This policy applies to all employees and applicants, as well as contractors, interns, volunteers, and any others conducting business with or on behalf of Champion Media. It applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
