Company Overview Complete Pest Solutions is a dynamic pest control and wildlife management company dedicated to providing effective and eco-friendly solutions. Our team is committed to ensuring safe, pest-free environments for our clients through professional service and innovative techniques. Job Summary We are seeking energetic and customer-focused Call Center Agents to join our team! In this role, you will be the first point of contact for our clients, delivering exceptional customer service through phone communication. Your enthusiasm and organizational skills will help build strong client relationships, support sales initiatives, and ensure smooth day-to-day operations. Responsibilities Handle inbound and outbound calls with professionalism, clarity, and a friendly attitude Provide accurate information about services, appointments, and billing to clients Assist customers with inquiries, complaints, and technical issues promptly and effectively Document interactions accurately using computer systems and data entry tools Support sales efforts by identifying client needs and promoting appropriate services Maintain excellent phone etiquette and communication skills during all interactions Manage client records efficiently while demonstrating strong organizational skills Route assigned technician efficiently. Requirements Proven experience in a call center or customer support environment is preferred Multilingual abilities are highly desirable to serve diverse client needs Proficiency in Microsoft Office Suite (Word, Excel) and basic computer skills Excellent communication skills, both written and verbal, in English; bilingual capabilities are a plus Strong problem-solving skills with a focus on customer satisfaction Ability to handle multiple tasks simultaneously with high organizational skills Knowledge of customer service best practices, including phone etiquette and client communication techniques Experience with data entry, typing accuracy, and technical proficiency in call center software is advantageous Join us to be part of a vibrant team that values your energy, communication talents, and dedication! We offer paid positions where your enthusiasm directly contributes to delivering top-tier service while advancing your career in a supportive environment.

Pay:

$17.00 - $19.00 per hour

Benefits:

401(k) Health insurance

Work Location:

In person