Customer Service Representative#26-02803

Up to $17 per hour

Youngstown, OH

Onsite Job Description

Title:

Customer Service Representative

Location:

6981 Southern Blvd, Youngstown, OH 44512 (100% Onsite)

Compensation:

$17hr | Weekly Pay + Optional Benefits

Benefits:

Paid weekly, health, dental + vision insurance available!

Schedule:

8am - 5pm (Mon - Fri)

Contract Length:

6 months| conversion pending attendance, performance, and business need

Start date: 11/16/2026 As a Customer Service Specialist for Central One Optical, your mission will be to act as a representative of our company to provide top-quality service to our customers.

PRIMARY RESPONSIBILITIES

• Follow established processes and systems to ensure that Customer Care Standards are met or exceeded for every customer contact.
  
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
  
• Develop a strong knowledge of our product portfolio and procedures
  
• Demonstrate 100% follow-through in every commitment in an effort to provide one-call resolution.
  
• Effectively communicate additional promotions and services we offer.
  
• Process customer orders in a courteous, efficient, timely manner with minimal errors.
  
• Properly document customer complaints and concerns immediately and facilitate satisfactory resolution.
  
• Communicate effectively with leaders, including the Customer Service Supervisor & Manager. Communications include updating them regularly to guarantee customer expectations are met, and any problems or issues are addressed in a timely and professional manner.
  
• Regularly attend and participate in team meetings.
  
• Participate in ongoing training and development to improve the knowledge and skills required to better serve our customers.
  
• Other duties as assigned by Manager.

Specific Duties:

• Provide quality customer service by answering incoming customer calls and entering orders, responding to customer questions/concerns
  
• Communicate with customers through various channels (Phone, email, chat)
  
• Effectively communicate additional promotions and services we offer.
  
• Engage with clients in a friendly and professional manner while actively listening to their concerns
  
• Offer support and solutions to customers in accordance with the company's customer service policies
  
• Identify customer questions, complaints, concerns, and respectfully and professionally provide sufficient answers and solutions to all customer queries
  
• Redirect customers to appropriate departments and teams when necessary and follow up with callers on complaint/question status, ensuring resolution
  
• Collaborate with team members and other company departments to ensure overall customer and product satisfaction At Tailored Management, we help people get jobs and take pride in their work, so we better take pride in ours too.

Not every company has the opportunity to meaningfully and directly impact individuals in a way that makes their lives tangibly better. To better support our employees, we offer a wide variety of benefit options to support you.

We offer:

Medical Coverage - HDHP, PPO, and Surest plan options

Minimum Essential Coverage (MEC)

Dental Insurance

Vision Insurance

Short-Term Disability (STD)

Long-Term Disability (LTD)

Life & AD&D Insurance

Critical Illness Insurance

Accident Insurance

Employee Assistance Program (EAP)