Job Summary:

We are seeking a Guest Service Agent to join our team and be the first point of contact for our guests. The ideal candidate will have a passion for providing exceptional customer service and ensuring a memorable experience for all visitors.

Responsibilities:

Greet and welcome guests in a friendly and professional manner
Assist guests with check-in and check-out procedures
Handle guest inquiries, requests, and complaints promptly and courteously
Provide information about hotel services, amenities, and local attractions
Operate the front desk computer system accurately
Manage reservations and ensure accurate room assignments
Collaborate with other hotel staff to ensure guest satisfaction
Accounting processing

Qualifications:

Previous experience in guest services or customer service is preferred
Previous experience in hotel work is preferred
Proficiency in using phone systems and front desk software
Strong communication skills with a focus on guest relations
Multilingual abilities are a plus
Knowledge of hospitality management practices
Excellent phone etiquette and interpersonal skills
Ability to work in a fast-paced environment while maintaining professionalism This position offers the opportunity to work in a dynamic hospitality environment, interact with diverse guests, and contribute to creating memorable experiences.

If you are passionate about providing exceptional service and enjoy working in the hotel industry, we would love to hear from you.

Job Types:

Full-time, Part-time Pay:

$10.00

$15.

00 per hour

Benefits:

Employee discount Flexible schedule

Experience:

Marriott:

1 year (Preferred) hotel guest service: 1 year (Required)

Work Location:

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