What You'll Do:

We're looking for a positive, high-energy person to join our Customer Service team as a Customer Service Intern . As our intern, you'll work alongside the Customer Service department to ensure customers receive the support they need while helping us stay organized and efficient. The goal for this position is for you to apply your talents, grow professionally, and make a meaningful impact on how we serve our customers. What will you gain from us? You'll gain hands-on, interactive experience in customer service operations, learn how to manage CRM systems, and build communication and problem-solving skills that will benefit you in any career path. You'll also gain confidence by taking ownership of key projects that directly impact the customer experience. On a typical day you will be accountable for: Answering basic customer inquiries with professionalism and accuracy Logging customer feedback and issues into the CRM system Updating and maintaining customer records in CRM systems Organizing and maintaining digital files (training materials, feedback logs, templates) Assisting in the preparation of weekly reports on service trends and customer needs Performing Quality Assurance calls with customers and documenting their experiences The person we are looking for is:

Observant:

Able to pick up on customer needs and spot trends in feedback

Organized:

Can manage multiple tasks, meet deadlines, and maintain accurate records

Flexible:

Responds quickly and calmly when priorities shift

Detail-Oriented:

Ensures accuracy in data entry and documentation

Energetic:

Stays positive and engaged in a fast-paced environment

Thoughtful:

Communicates with empathy and genuinely cares about the customer experience If you answer yes to these questions, this role may be for you! Do you enjoy helping others and solving problems? Do you want hands-on experience in customer service and CRM systems? Do you have strong communication and organizational skills? Are you eager to gain experience that will prepare you for a career in business, communications, or customer relations? Do you want to make a positive impact on customers' experiences?

Education, Experience & Proficiencies:

Currently pursuing or recently completed a bachelor's degree in Business, Communications, Marketing, or a related field, or equivalent combination of education and experience Proficient in Microsoft Office 365 Experience with Microsoft Excel preferred CRM or customer service experience a plus