Customer Service Rep (Manufacturing)

Candidates who apply for this position must have some experience working in a manufacturing environment.

Job Summary:

Receive and process incoming orders for overhead doors/parts/merchandise. Generally receives orders via phone, fax, or email. Overflow duties include informing customers of receipt, prices, shipping dates, delay and preparing quotes.

Responsibilities:

Enter and approve orders from customers received by phone, fax, or email the same day they are received. Main daily task is data entry of orders. Input and properly process orders once entered. Answer all incoming customer calls providing professional assistance and service in addition to follow-up, as needed; insuring needs of the customer are met. Check and respond to emails throughout the day. Transfer calls and take messages. Quote customer price, discount, and availability as requested within 24 hours of request. Respond to expedite requests received from customers. Obtain customer technical information or request special quotes if necessary. Confer with management or Customer Service Claims Rep to resolve problems or issues. Attend training and assist new employees with training. Follow-up and assist co-workers in completing daily tasks. ​​​​​​​Qualifications/Education Education and/or

Experience:

High school diploma or general education degree (GED). Three to five years related experience and/or training; or equivalent combination of education and experience.

Computer Skills:

To perform this job successfully, an individual should have 10 Key knowledge, Microsoft windows and excel.

Other Skills and Key Competencies:

Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines. Friendly, courteous, service-oriented, professional, outgoing, remain calm and professional in a busy environment. Detail oriented and recognize problems, identify possible causes and resolve routine problems. Team player with a "can do" attitude that can work in a fast-paced environment.

Requirements:

Strong communication and interpersonal skills (written and verbal) Strong analytical and problem-solving skills. Proven attention to detai1 and proficiency using Microsoft Products. Physical Demands Prolonged sitting behind a desk. May be required to occasionally lift up to 20 lbs. Occasionally walk the manufacturing floor for familiarity of product and processes​​​​​​​