Service Writer|Manager

Ready for a break… and a level-up? If you've been grinding in a job that's just the daily grind, going nowhere, or chaotic, disorganized, or you never really know what your expectations are—this might be your sign. The next live training in Tennessee is coming up in May, and we'd love to send you! Ready for a trip to train with the best in the nation? At PNW Automotive we believe great service advisors aren't "born," they're trained, supported, and coached . We're looking for a Service Writer / Manager who wants a real career path, not just another front counter job. Let's GO! We've built a highly professional but fun, trustworthy shop where customers feel taken care of and the team feels supported. We are warm and relationship-driven, but we are also goal-driven. We like to win. We track results. We improve every week, and we're nationally recognized! Want to travel, meet the best of the best, be recognized nationally for your greatness, but still want to come home to our sleepy coastal town for the day to day recharge? Us too. If that sounds like your kind of place, keep reading.

The role:

Writer + Manager This position is the bridge between the customer experience and shop performance. You will write service, lead the day, and help manage the scoreboard. You are not here to "sell." You are here to educate, lead, and run a clean operation . The role (Service Writer first — with management responsibility)You'll be the primary point of contact for customers and a key person keeping the shop on track.

Service Writer responsibilities:

Build trust with customers and explain repairs in clear, jargon-free language Write estimates and recommendations, obtain approvals, and provide timely updates Maintain clean documentation (notes, photos, authorizations, invoices) Coordinate with technicians so work is properly scoped, documented, and delivered with quality Manager responsibilities (keep the shop moving): Monitor workflow and prevent bottlenecks (follow up on stuck jobs, keep priorities clear) Support parts flow and ensure processes are followed (receiving/check-in, staging, documentation) Ensure SOPs are followed consistently (opening/closing, intake/QC, cleanliness, safety) Track performance using KPI's (sales, billed hours, efficiency, quality, customer experience) and help the team stay accountable Cash handling & admin Take payments accurately and professionally Follow cash handling procedures and end-of-day documentation standards Keep the front end organized and reliable Schedule Tuesday-Friday, 7:00 AM-6:00 PM (4-day work week) Pay & benefits

Pay:

Competitive + performance incentives/bonus opportunities (role dependent) Pay schedule:

Biweekly, Monthly Bonus, Quarterly Bonus, Annual Bonus Benefits:

Health, dental, vision, life insurance, PTO, paid holidays, 401(k) with match, bereavement leave Immediate perks: Employee discounts, referral bonuses, paid/covered training and certification reimbursement opportunities

Pay:

$53,664.00 - $88,320.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Professional development assistance Vision insurance

Work Location:

In person