Full Job Description Summary/Objective:

Are you a great communicator who thrives on helping others? Do you love problem-solving and connecting with people—even if it's over the phone? As a Member Service Center Representative (MSCR) , you'll be the friendly voice our members rely on for guidance, support, and solutions. In this high-energy, member-first role, you won't just answer calls—you'll create connections . Whether helping someone make a loan payment, guiding them through account options, or solving a problem, you'll be part of a team that makes a real impact every day. You'll also play a key role in promoting products and services that make our members' financial lives better—backed by a credit union that values trust, education, and service. If you're ready to grow your career in a fast-paced, service-driven environment with clear pathways for advancement, this is your opportunity.

Essential Functions:

Provide professional, courteous, and solution-focused service to members by phone and email. Perform routine transactions including transfers, loan payments, withdrawals, sub-account and CD openings. Explain credit union products and services in a way that builds confidence and trust. Promote and cross-sell services that support members' goals and increase engagement. Respond promptly to emails, voicemails, and inbound calls with professionalism and empathy. Resolve member concerns or refer to the appropriate internal team for resolution. Maintain knowledge of all consumer deposit and loan products, services, and operational procedures. Follow and ensure compliance with federal regulations such as Regulation D, BSA, CTR, and OFAC. Stay informed on changes in policies, procedures, and regulatory guidelines. Demonstrate excellent multitasking, time management, and computer proficiency (including Microsoft Office and CUnify). Collaborate and communicate effectively with fellow team members to ensure smooth operations. Participate in regular training, staff meetings, and credit union promotions. Maintain privacy and security of all member information.

What You'll Bring:

A passion for helping people and a natural ability to build trust over the phone. Strong organizational skills and attention to detail. A confident, positive personality with clear and friendly communication. Ability to stay calm under pressure and navigate emotional or challenging member situations. Willingness to learn new systems and take on new challenges as the team evolves.

Work Environment & Schedule:

This is a full-time, in-person position located at our Beaverton office. Our regular business hours are Monday-Thursday, 8:30 AM-5:30 PM, and Friday until 6:00 PM. We're closed on weekends , giving you your Saturdays back.

Physical Demands:

This role requires sitting, standing, talking, and listening regularly. You may occasionally need to lift up to 25 pounds.

Required Education and Experience:

High School diploma or equivalent. Previous customer service experience required. Cash handling experience preferred. Solid oral and written communication skills. Basic proficiency with office equipment and software. Professional attitude and business casual appearance.

Benefits:

401(k) with matching Health, Dental, and Vision insurance Paid Time Off (PTO) Tuition reimbursement Flexible spending account (FSA) Employee assistance program (EAP) Life insurance Flexible schedule Growth and development opportunities

EEO Statement:

Oregonians Credit Union is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Other Duties:

This job description is not exhaustive and may change as needed. We reserve the right to revise responsibilities in response to business needs or individual development.

Job Type:

Full-time Pay:

$18.34 - $19.34 per hour

Benefits:

401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance Ability to

Commute:

Beaverton, OR 97005 (Required) Ability to

Relocate:

Beaverton, OR 97005: Relocate before starting work (Required)

Work Location:

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