Job Description
Front End Customer Service Rep (N) 3.4 3.4 out of 5 stars 2855 NW Grant Avenue, Corvallis, OR 97330 From $17.77 an hour - Part-time First Alternative Inc. 11 reviews From $17.77 an hour -
Part-time Hours :
PT/10-20hrs (Weekend Availability Required) Current Shifts needed: Sunday:
8a-1p Wednesday:
11a-7p Saturday:
8a-1p Compensation :
$17.77/hour Benefits :
Medical, dental, and vision insurance for staff working 28 hours a week, 15% staff discount on all purchases, paid time off, flexible spending account, and an inclusive atmosphere. Plus get an extra paid day off for Supermarket Worker Appreciation Day! Position Summary In all aspects of the job, Customer Service Representatives are expected to provide the highest level of customer service possible. As part of the Front End Team, this position staffs the Customer Service desk and fills an essential support function for the PIC (Person in Charge), FEMs/FEAMs (Front End Managers/Assistant Managers), and fellow Front End Team members. The Customer Service Rep is primarily responsible for: working opening and/or closing shifts for the Front End department, accurate cash handling, cashiering, selling Owner shares, processing merchandise returns, product requests and fielding customer concerns, compliments and complaints. This position is responsible for providing customers and staff with the numerous services and information housed at the Customer Service desk. MINIMUM QUALIFICATIONS AND EXPERIENCE
EDUCATION:
High school diploma or equivalent KNOWLEDGE, SKILLS, AND ABILITIES
Computer experience: MS Word, Excel, Publisher, Email and Google Drive Experience with administrative skills, including use of office equipment (laminator, copier, multi-line phone, etc) Excellent verbal and written communication skills Ability to multi-task in a fast-paced work environment Proven ability to remain calm, patient and tactful when handling many different types of interactions, including intense interactions Excellent organizational skills Excellent interpersonal skills Able to work with minimal supervision Familiarity with store operations and ability to use resources to find needed information Retail grocery experience desirable Previous cash handling skills necessary Previous POS system, cash register and credit/debit machine experience necessary Ability to troubleshoot and problem solve Of legal age to sell alcohol (18 yrs) Ability to learn all federal regulations as they relate to SNAP, WIC, and OLCC ESSENTIAL FUNCTIONS
Cashiering:
Complete transactions with a high level of accuracy and efficiency using the Point of Sale system. Consistently provide friendly and helpful service to a diverse customer base. Maintain professionalism at all times while on the sales floor. Accept payments in cash, check, debit/credit card, EBT, WIC etc. with precision. Maintain accurate paperwork throughout shift and reconcile drawer as necessary. Able to answer phones and use storewide paging system for communication as necessary. Communicate with appropriate departments regarding price discrepancies. Accurately give appropriate discounts, complete over-rings, process coupons and special orders. Assess customer flow and page for backup cashier help as necessary to provide optimal checkout experience and minimize wait times. Read and stay current with the Cashier and Staff Log Books. Maintain familiarity with products, their locations, seasonal produce items, store promotions, and marketing programs. Front End Leadership:
Maintain in-depth knowledge of all cashiering policies and procedures. Provide assistance and additional on-the-job training to all Front End team members. Assist PIC, FEMs and FEAMs with Front End department needs as requested. Give tasks to cashiers to fill downtime, as requested. Maintain awareness of what is going on in the store and identify potential problems/hazards/issues that may arise. Communicate issues to PIC in a timely manner. Assist PIC or department manager in finding coverage for open shifts as requested. Assist PIC with Front End opening and closing procedures (such as securing the money, opening/closing registers, etc). Responsible for appropriate cash-on-hand and distribution of change. Assist FEMT with maintenance of online Customer Service Manual Performs other tasks and duties as assigned by supervisor. Customer Services:
Greet customers in a friendly manner; respond quickly and courteously to all requests from customers. Implement all aspects of Owner shares system (e.g. engage with inquiring customers, process the purchase or payment of Owner shares, troubleshoot problems, create new Owner packets, etc.). Process special orders, merchandise returns, vendor payments, and other payments as required. Maintain Owner information resources (brochures, magazines, bulletin boards, handouts, etc.). Provide information and assistance to customers regarding products, services, upcoming events, store procedures and research of product info. Take the initiative to increase your own product knowledge. Maintain lost and found, customer pick-up folder, and holds shelf while on shift. Maintain and provide to customers community resource information (e.g. direction/maps, local phone numbers, related businesses), as needed. Follow the 3 and 5 steps to delivering excellent customer service to customers and co-workers alike. Follow the 10/4 rule when on the operational floor. Process Food For All Applications. Office Support:
Answer the phone (within three rings) and route calls appropriately. Monitor store pages and direct callers to voicemail when staff are not available. Ensure adequate breaks are given to all Front End staff and update/adjust the break schedule as needed. Provide cashier assistance as priority over any desk projects. Deliver mail daily (to/from mailbox, to/from other store and to/from staff mailboxes). Act as a liaison between customers and staff; customers and customers; staff and staff; staff and vendors in serving as the general reception desk for the store. Place telephone calls for special orders and other necessary notifications. Keep CS desk stocked with forms, brochures, pens, copy paper, paperclips, etc. Have stock available for cashiers to keep registers stocked, as well. Keep Customer Service desk area clean, including register, monitors, counters, etc. Perform daily security checks of all card readers to ensure there are no skimmers. Must also adhere to Employee Expectations as outlined in the most current company standards of the Employee Handbook.
