ID 2026-21356

# of Openings 1 Category (Portal Searching) Customer Service/Support Position Type (Portal Searching) Regular Full-Time Overview Under general supervision, is responsible for all mail, packages and interoffice correspondence handling and dispatching for all classes of mail/packages. Responsibilities may also include copy center activities, reception, hospitality and/or other duties as assigned. Responsibilities

CUSTOMER SERVICE

Insures total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships\n

MAIL/PACKAGES/POUCHES

Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames\nWrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations\nPrepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable)\nPackage and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines. Log and deliver incoming overnight packages within established time frames\nLog outgoing and incoming items as required and review for accuracy/completeness\n

SUPPLIES/COPYING/FAXING/ADMINISTRATION

\nOrganize and distribute supplies to client employees as detailed in job requests. Verify and log orders upon delivery. Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers)\nHandle items for distribution to a segment of or all of client employees, affiliates, dealers, etc\nEstimate runtime on the small to medium photocopy jobs. Check all copies produced for quality and accuracy. Produce bound copies of work when requested. Deliver and pick up copy jobs\nMay provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings\nOperate facsimile machines; send and receive facsimiles. Keep complete and accurate logs of incoming and outgoing facsimiles. Where appropriate, input facsimile data into computer for client charge back. Generate activity reports, confirmation reports, and call the receiver to confirm receipt as necessary\nPrepare monthly production and volume reports in order to measure productivity and prepare billing charges\nPerforms other administrative duties from inserting, copying and photocopying to faxing as needed May possibly perform any of the following functions at the direction of the

Site Manager:

Set up and maintain client's kitchen areas and conference rooms, order food and make coffee\nProvide reception work such as answering telephones, taking messages and greeting visitors\nMove boxes, supplies or furniture; replace light bulbs\nDocument scanning\nPrepare outgoing items for shipping\nDue to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site\nAdditional duties as assigned Qualifications High school Diploma or equivalent\n0-1 year experience working in a mailroom or professional office environment\nSome knowledge of metering, weighting, logging and other shipping procedures preferred\nSome computer skills preferred\nAbility to perform routine functions of most of the various equipment & systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, binding etc.)\nExcellent customer service, professional attitude and appearance are a must\nAbility to work overtime & meet deadlines

PHYSICAL DEMANDS/WORKING CONDITIONS/MENTAL QUALIFICATIONS

Requires regular twisting/turning/squatting/bending/reaching/lifting and prolonged periods of sitting, standing or walking\nMay regularly lift and carry up to 20 lbs. and move (push mail cart) over 50 lbs\nMay occasionally lift up to 50 lbs\nFrequent use of hand and foot controls\nMay occasionally need to climb stairs

What We Offer:

Competitive pay & benefits!\nComprehensive training and development programs that prepare employees to advance from within\nA company focused on creating a positive work and client environment\nEmployee discounts on entertainment, products, and services nationwide! Come Join Our Team! Connect With Us! Not ready to apply? We look forward to connecting with you in the future! By joining our Talent Network, you can receive job alerts for new positions that match your skills and experience sent straight to your inbox. Canon Business Process Services is committed to providing equal employment opportunities to all applicants for employment and employees and does not discriminate in employment on the basis of race, color, religion, religious creed (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding or related medical conditions),gender, gender identity/transgendered status, gender expression, national origin (including language use), ancestry, citizenship status, age, marital status, familial status, physical and/or mental disability (including HIV/AIDS, cancer and genetic characteristics), protected medical condition as defined by applicable state and/or local law, military and/or veteran status, sexual orientation, genetic information, political affiliation, domestic violence victim status or any other protected category.","accountId","63767868","Canon U.S.A., 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