Faster Minis is looking for a Customer Support Representative to join our growing team in Medford, OR. This is a hands-on, customer-facing role that combines customer service, technical support, and motorcycle product knowledge. You'll help customers select the right parts and accessories, answer product questions, troubleshoot issues, and resolve order-related problems. Much of the work involves using a computer to research information, process orders, respond to emails and live chats, and navigate multiple software systems. Strong computer skills, clear written communication, attention to detail, and the ability to learn new tools and processes are essential. Motorcycle knowledge or experience is a big plus, but prior expertise isn't required. We're looking for someone who can learn our products, work through problems, and provide reliable customer support.

WHAT YOU'LL DO

Assist customers by phone, email, live chat, and in person. Answer product questions and help customers identify the right parts, accessories, and gear. Research technical questions, troubleshoot issues, and find solutions. Use multiple software systems to look up information, process orders, and manage customer requests. Handle returns, exchanges, order inquiries, and other customer service tasks. Learn product information, internal processes, and software as part of your daily work.

WHO WE'RE LOOKING FOR

Computer skills: Comfortable using email, navigating software, and working across multiple programs.

Communication:

Able to write clear, professional emails and chat responses and communicate effectively with customers.

Problem-solving:

Willing to research questions, work through issues logically, and ask for assistance when needed.

Attention to detail:

Accurate when entering information, processing orders, and managing multiple tasks.

Adaptability:

Able to learn new systems, retain information, and apply instructions to daily work.

Motorcycle interest:

Familiarity with motorcycles, riding, mechanical work, or motorcycle parts and accessories is beneficial. You don't need to be an expert in our products when you start. You do need to be comfortable with technology, willing to learn, and able to work through customer questions with care and accuracy.

BENEFITS

Employee discounts on motorcycle parts and accessories.

SCHEDULE

Monday-Friday, 8:00 AM-4:30 PM PAY $18.00-$20.00 per hour, depending on experience.

HOW TO APPLY

Submit your resume along with a brief introduction explaining your interest in the position. Please include an overview of your computer and customer service experience, your experience learning new software or processes, and any relevant motorcycle knowledge or experience.

Pay:

$18.00 - $20.00 per hour Expected hours: 40.0 per week Application Question(s): Tell us why you're interested in joining our team. Be sure to include an overview of your motorcycle experience and knowledge.

Work Location:

In person