Client Services Coordinator 556 North 19th Street, Philomath, OR 97370 $25 - $30 an hour -

Full-time Job Description:

Client Service Coordinator About Daxbot Daxbot deploys autonomous robots that perform real-world missions for customers — from security patrols to infrastructure and ADA data collection. Our robots operate in environments where reliability matters, and our customers depend on us to execute consistently. Reports to :

Operations Manager Salary Range :

$25-$30/hour (DOE)

Role Summary:

The Client Services Coordinator is often the first person a prospective client hears from at DaxBot, and the person who keeps them taken care of from first inquiry through follow up after the work is done. You'll make sure every lead gets a timely, professional response, every open deal has a clear next step, and every client feels supported after their project wraps. This is a service and process role, not a sales role: it carries no quota and does not set pricing or negotiate contracts.

Major Responsibilities and Duties :

Leads:

Respond promptly to every inbound inquiry and follow up consistently until each lead is qualified, scheduled or closed out.

Discovery:

Run discovery conversations to understand each prospect's needs and record whether they're a good fit.

Deals:

Prepare proposals for review, coordinate with Operations on scope and scheduling, and keep each deal moving toward a decision.

Escalation:

Bring in Business Development when a deal calls for pricing, contract or strategic decisions.

Client care:

Serve as the client's main point of contact during and after their project, checking in, gathering feedback and making sure issues get resolved. Client Services Coordinator —

Internal Job Posting Support:

Own client support requests from intake to resolution, working with field operations and engineering as needed.

Records and tools:

Keep our CRM accurate and current, and help build out our CRM setup, pipeline reporting and Client Services procedures.

Qualifications :

Required:

Strong written and verbal communication by phone, email and video call. Comfort working in a CRM or ticketing system and with Microsoft 365. High school diploma or equivalent.

Preferred:

2+ years in a customer-facing role such as customer service, client success, account coordination, inside sales or similar. Experience with HubSpot or a similar CRM. Experience at DaxBot or familiarity with our services, field operations, or municipal and commercial clients What success looks like : No lead waits long to hear from us, and every response is professional and helpful. Every open lead and deal always has a clear next step. Clients feel taken care of after the work is done, not just before the sale. When we lose a deal, we know why. Who you are : You genuinely enjoy talking with customers and solving their problems. You stay professional, calm and courteous at all times, even when a client is frustrated or a situation gets difficult. You care about outcomes and want every client to come away glad they worked with DaxBot. You follow through. When you say you'll do something, it gets done without anyone having to chase it. You're organized and detail-minded, and you like a clean pipeline and accurate records. You learn quickly and can explain our robots, ADA sidewalk surveys and security patrols to a client in plain language. You take initiative and are comfortable in a new role whose processes are still being built

To Apply :

Please send resume+cover letter to adam.loghides@mammothcorporation.com. Daxbot is an equal opportunity employer.

Job Type:

Full-time Pay:

$25.00 - $30.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Health savings account Paid time off Vision insurance Application Question(s): What time of day is best for you to do virtual interviews? Are you willing to work onsite full time in Corvallis/Philomath? Are you comfortable working with a CSM and/or any ticketing system? Are you comfortable working with Microsoft 365?

Work Location:

In person