A leading provider for the sales, service and maintenance sectors of the automotive industry is seeking a Customer Service Representative for our comprehensive menu of fully insured new and pre-owned vehicle protection products. With a focus on innovation and industry-leading service, Proguard is looking for a strong candidate to join our service team. The primary responsibility of this position is to deliver a positive customer experience reflecting the values of the company by working to resolve concerns quickly and satisfactorily. This position requires an outgoing, comforting and solution-focused personality, backed with the skills to be resourceful and proactive when issues arise. Our ideal candidate thrives in a fast-paced environment in which multitasking and prioritization skills are necessary, along with the ability to maintain a calm, professional manner at all times.

Responsibilities:

Manage inbound and outbound customer calls promptly, identifying customer's needs and concerns while clarifying the information provided. Understand the products, services, and contract details to accurately access and resolve concerns. Research, troubleshoot and provide solutions and alternatives. Identify and escalate calls to the next level for additional assistance as necessary. Document and update customer records based on interactions. Develop and maintain a knowledge base of the evolving products and services.

Qualifications:

Customer service, sales, or other related fields experience Friendly and energetic personality with strong interpersonal skills Excellent communication (verbal and written) skills Ability to work under pressure while always maintaining professionalism Strong organizational skills with a high attention to detail Comfortable following procedures, while using independent thinking and good judgement to improve customer satisfaction Proficient in Microsoft Office (Word, Excel) High School diploma or GED equivalent

Ideal Candidate:

Provides exceptional customer service to every customer Acquires a strong understanding of the products and services to understand issues and effectively assist customers Employs problem-solving skills to seek outside-the-box solutions when necessary. Ability to prioritize workload, following up on every call and documenting the results with a high level of detail Enlists company values and goals at all times to create satisfied customers Works well independently while participating in a team environment

Benefits:

Health insurance Dental insurance Vision insurance Life insurance 401(k) retirement plan

Job Type:

Full-time Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person