Creditech Inc, a Philadelphia-based accounts receivable management company, seeks a Customer Service Representative to handle inbound and outbound calls on consumer and commercial debt accounts. You will explain balances, resolve questions, and negotiate payment arrangements while strictly following FDCPA and all federal and state regulations. Using structured scripts and CRM tools, you will document every interaction, follow clear procedures, and meet performance metrics. Creditech provides training, a compliance-focused, team-based environment, and opportunities to build a long-term career in receivables management. Responsibilities Manage inbound and outbound calls with consumers regarding past-due accounts Verify account information and explain balances, terms, and options Negotiate payment arrangements in line with company and regulatory guidelines Document all interactions accurately in the account system Follow FDCPA and all federal and state collection regulations Meet or exceed daily and monthly productivity and quality metrics Escalate complex or disputed accounts following set procedures Participate in ongoing training on compliance, systems, and communication skills Required Skills Debt collection procedures Call center operations Customer account servicing Payment negotiation FDCPA compliance Data entry CRM/collections software Skip tracing basics Dispute resolution Written and verbal communication