Job Overview We are seeking a dynamic and customer-focused Service Advisor to join our automotive team. In this vital role, you will serve as the primary point of contact for customers seeking vehicle maintenance and repair services. Your enthusiasm and mechanical knowledge will help guide clients through service options, ensure accurate estimates, and facilitate a seamless experience from check-in to vehicle pickup. This position offers an exciting opportunity to combine your automotive expertise with exceptional customer service skills, driving satisfaction and loyalty while supporting the efficient operation of our service department. Responsibilities Greet customers warmly, listen attentively to their vehicle concerns, and accurately document their needs. Advise clients on recommended services, upselling additional repairs or maintenance when appropriate to enhance vehicle performance and safety. Utilize estimating software to prepare detailed repair estimates, clearly explaining scope of work and costs to customers. Coordinate with technicians by providing detailed service write-ups, ensuring clear communication of vehicle issues such as automotive diagnostics, transmissions, suspension, brake repair, shocks & struts, tire service, oil changes, and collision repairs. Manage customer appointments efficiently while maintaining a high level of client communication throughout the service process. Handle cash transactions accurately and process payments securely at vehicle pickup. Promote additional services like auto estimating, mechanical repairs, or maintenance packages to maximize dealership revenue opportunities while ensuring customer satisfaction. Experience Proven experience as a Service Advisor or in a similar auto service management role within a dealership or automotive repair shop. Strong mechanical knowledge with familiarity in automotive diagnostics, transmissions, suspension systems, tire service, brake repair, shocks & struts, oil changes, and collision repair processes. Experience using estimating software and computer-aided vehicle damage estimating tools is highly desirable. Excellent customer service skills with the ability to communicate complex technical information clearly and professionally. Previous experience in auto service writing and sales is preferred; familiarity with dealership operations is a plus. Valid driver's license with a clean driving record; ability to drive various vehicles safely at all times. Join us if you're passionate about automobiles and dedicated to delivering exceptional customer experiences! This role offers an engaging environment where your mechanical expertise meets your talent for client communication—helping drivers get back on the road safely and confidently every day!

Pay:

$60,000.00 - $120,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person