Day Shift Pay:

$21.00-$26.00 per hour, based on experience PRS Truck Repair is hiring a highly organized, professional, and dependable Front Counter Service Coordinator to manage inbound customer communication and support the daily workflow of our service department. This position will be the first point of contact for most incoming telephone calls and walk-in customers. The Service Coordinator will gather accurate information, document customer requests, provide routine updates, assist with scheduling, and make sure communication reaches the correct person without unnecessary delays or interruptions. This is not a basic receptionist position. The right candidate must be capable of managing a busy front counter, handling multiple priorities, communicating professionally with fleet customers and drivers, and learning the terminology and workflow of a commercial truck repair operation. Mechanical experience is helpful, but it is not required. Strong communication, organization, follow-through, and attention to detail are more important. Primary Responsibilities Answer and manage inbound telephone calls promptly and professionally. Greet walk-in customers and determine how they should be assisted. Gather complete customer, vehicle, unit, driver, location, and repair-request information. Document customer conversations, requests, promises, approvals, and follow-up items. Create new customer, vehicle, and service-order information in the shop management system. Schedule routine service appointments within established guidelines. Provide customers with documented vehicle-status updates. Route technical, pricing, authorization, and escalation matters to the Service Advisor. Take detailed messages and create organized callback tasks. Contact customers regarding completed work, appointment reminders, missing information, purchase orders, and vehicle pickup. Collect fleet numbers, purchase-order numbers, billing contacts, driver information, and authorization requirements. Assist with preparing and distributing invoices after approval. Process customer payments and provide receipts. Maintain organized customer records and front-counter paperwork. Assist with basic parts research, availability checks, and pricing support as training permits. Communicate customer updates and job information to the appropriate service or parts personnel. Help prevent unnecessary interruptions to technicians and service-management staff. Maintain a clean, organized, and professional front-counter and customer waiting area. Perform other related administrative and customer-service duties as assigned. This Position Will Not Initially Be Responsible For Diagnosing vehicle problems. Making technical repair recommendations. Building complex repair estimates independently. Negotiating pricing or approving discounts. Promising completion dates without authorization. Independently dispatching technicians. Handling serious customer complaints without management support. Making final decisions regarding job priority or repair authorization. Additional responsibilities may be assigned as the employee develops experience and demonstrates the ability to handle them. Required Qualifications Strong professional telephone and customer-service skills. Excellent organization and attention to detail. Ability to handle multiple telephone calls, customers, and administrative tasks without losing information. Strong written and verbal communication skills. Ability to remain calm and professional in a fast-paced environment. Dependable attendance and punctuality. Ability to follow established procedures and escalation guidelines. Comfortable using computers, email, text messaging, and office software. Ability to learn new software and industry terminology. Strong follow-through and personal accountability. Ability to communicate effectively with customers, drivers, technicians, parts personnel, and management. High school diploma or equivalent. Preferred Qualifications Previous experience in automotive repair, commercial truck repair, heavy equipment, towing, fleet maintenance, dispatching, or a parts department. Previous experience as a service coordinator, service writer, dispatcher, customer-service representative, office coordinator, or front-counter employee. Experience using shop-management, invoicing, scheduling, or customer-management software. Familiarity with commercial vehicles, vehicle identification numbers, unit numbers, repair orders, fleet purchase orders, and basic parts terminology. Experience working with fleet customers or business-to-business accounts. Ideal Candidate The ideal candidate is someone who: Communicates clearly and professionally. Takes accurate notes and documents conversations consistently. Does not rely on memory to manage customer requests. Can determine which matters are routine and which require escalation. Understands the importance of returning calls and following through on commitments. Can work efficiently without becoming careless. Is comfortable working around trucks, technicians, drivers, and fleet customers. Wants to grow into a long-term position with increasing responsibility. Takes ownership of the front-counter communication process. Schedule Full-time position. Monday through Friday. Day shift.

Typical hours:

8am-5pm Compensation and Benefits Starting pay of $21.00-$26.00 per hour, based on experience and qualifications. Paid vacation. Paid holidays. Health insurance. Retirement plan. Performance incentives. Uniforms or company apparel. Employee discounts. About PRS Truck Repair PRS Truck Repair is a growing commercial truck repair company serving local fleets, businesses, and professional drivers throughout the region. Our services include heavy- and medium-duty truck repair, preventive maintenance, diagnostics, inspections, alignments, welding and fabrication, trailer repair, and mobile road service. We operate from a modern 12,000-square-foot facility in Burgettstown, Pennsylvania. Our company is built around quality work, honest communication, professional service, and long-term customer relationships.

Our standard is simple:

Raising the Standard in Truck Repair. Job Type Full-time Work Location In person PRS Truck Repair 112 Starpointe Boulevard Burgettstown, PA 15021 How to Apply Submit your resume through Indeed. Applicants may also include a brief explanation of their customer-service, dispatching, automotive, truck-repair, parts, or front-office experience. Qualified candidates will be contacted to schedule an interview.

Job Type:

Full-time Pay:

$21.00 - $26.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance On-the-job training Opportunities for advancement Paid time off Paid training Professional development assistance Retirement plan Vision insurance

Shift:

8 hour shift Day shift

Work Days:

Monday to Friday No weekends

Experience:

Customer service: 1 year (Preferred) Ability to

Commute:

Burgettstown, PA 15021 (Required) Ability to

Relocate:

Burgettstown, PA 15021: Relocate before starting work (Required)

Work Location:

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