Customer Service Representative

Description As a Customer Service Representative, you will be responsible for delivering exceptional support by actively listening and responding to customer inquiries and concerns. Your role includes ensuring customer satisfaction, building strong relationships, resolving issues, and providing accurate information about our products and services. You will assist customers by addressing complaints, answering questions, and processing orders efficiently and courteously. Responsibilities

• Serve as the initial point of contact for customer inquiries and issues, responding professionally and empathetically.
• Identify and resolve customer concerns, ensuring their satisfaction and exceeding expectations.
• Develop in-depth product knowledge and provide accurate information to customers.
• Maintain accurate records of customer interactions and inquiries.
• Collaborate with other employees to resolve customer issues and ensure a positive customer experience.
• Identify customer inquiry trends and provide feedback for process improvement.
• Maintain high customer satisfaction by building rapport and establishing strong relationships with customers.
• Follow communication procedures, guidelines, and policies when maintaining a positive brand image for the company. Qualifications
• A High School or GED Diploma.
• Proven customer service experience, preferably in a call center or retail environment.
• Strong communication skills, both verbal and written.
• Excellent problem-solving and conflict-resolution abilities.
• Proficient computer skills and experience with CRM software.
• Problem-Solving abilities with a keen attention to detail.
• Team player with the ability to collaborate effectively with colleagues.
• Strong product knowledge.
• Able to obtain a Federal and state Health & Life Insurance license. Skills
• Exceptional customer service skills with a strong focus on customer satisfaction.
• Ability to multi-task and handle high-pressure situations.
• Attention to detail and accuracy.
• Empathy, patience, and a positive attitude.
• Excellent communication and interpersonal abilities.

Pay:

$45,000.00

• $50,000.

00 per year

Benefits:

401(k) 401(k) matching Health insurance Paid time off

Work Location:

In person Customer Service Representative 3.7 3.7 out of 5 stars 254 Moraine Pointe Plaza, Butler, PA 16001 $45,000

• $50,000 a year
• Full-time Health Management 68 reviews $45,000
• $50,000 a year
• Full-time Description As a Customer Service Representative, you will be responsible for delivering exceptional support by actively listening and responding to customer inquiries and concerns.

Your role includes ensuring customer satisfaction, building strong relationships, resolving issues, and providing accurate information about our products and services. You will assist customers by addressing complaints, answering questions, and processing orders efficiently and courteously. Responsibilities

• Serve as the initial point of contact for customer inquiries and issues, responding professionally and empathetically.
• Identify and resolve customer concerns, ensuring their satisfaction and exceeding expectations.
• Develop in-depth product knowledge and provide accurate information to customers.
• Maintain accurate records of customer interactions and inquiries.
• Collaborate with other employees to resolve customer issues and ensure a positive customer experience.
• Identify customer inquiry trends and provide feedback for process improvement.
• Maintain high customer satisfaction by building rapport and establishing strong relationships with customers.
• Follow communication procedures, guidelines, and policies when maintaining a positive brand image for the company. Qualifications
• A High School or GED Diploma.
• Proven customer service experience, preferably in a call center or retail environment.
• Strong communication skills, both verbal and written.
• Excellent problem-solving and conflict-resolution abilities.
• Proficient computer skills and experience with CRM software.
• Problem-Solving abilities with a keen attention to detail.
• Team player with the ability to collaborate effectively with colleagues.
• Strong product knowledge.
• Able to obtain a Federal and state Health & Life Insurance license. Skills
• Exceptional customer service skills with a strong focus on customer satisfaction.
• Ability to multi-task and handle high-pressure situations.
• Attention to detail and accuracy.
• Empathy, patience, and a positive attitude.
• Excellent communication and interpersonal abilities.

Pay:

$45,000.00

• $50,000.

00 per year

Benefits:

401(k) 401(k) matching Health insurance Paid time off

Work Location:

In person