Service Advisor for our Butler Store

Butler, PA

1 DAYS AGO

23008790

Summary

Butler, PA

In-Person

Competitive Salary

1 Years Experience

High school graduate or equivalency certificate (GED)

No Commission

38.00 hours per week / Day Shift / Full-Time

Description West Central Equipment, the John Deere agriculture and mowing equipment dealership in Central and Western Pennsylvania, is seeking a Service Advisor for our Butler Store. We sell, service, and supply parts for John Deere tractors, skid loaders and track loaders, balers, combines, planters, mowers, utility vehicles, implements and related equipment. The Service Advisor will be someone who has knowledge of equipment engines and systems. The right candidate has good people skills, service department experience and the ability to identify equipment problems. West Central Equipment and John Deere provide excellent training and experience for future career growth. High-quality customer satisfaction and communications ability is required for this position.

Job Duties:

Interpret equipment problems through listening, clarifying, inspecting and test driving

Verify if warranty coverage, service contract or maintenance plan participation is applicable

Develop and communicate accurate estimates, and maintain contact with customers regarding deviations from estimates

Prepare repair orders (RO), enter RO into service database system

Assign work to service technicians

Maintain customer relationship and enhance company reputation

Maintain equipment records

Prepare billing documents and complete billing and payment with customers

Complete required training Industry Leading Employer Paid Time Off (PTO)

3+ weeks PTO in first year

Paid Holidays

Medical Insurance

Dental Insurance

Healthcare Plans are individual or family

401(K) Retirement Plan

401(K) up to 4% Match

Employee Discount

Life Insurance Qualifications:

Excellent customer service and communication skills

Good mechanical aptitude

Good understanding of hydraulic and electrical systems used in tractors and mowers

Solid computer skills

General ag and turf equipment product knowledge

Must be willing to download company apps on your personal phone

West Central Equipment is a 4th generation family-owned and operated John Deere Equipment dealer with Traditional Rural Values, and our team and work culture reflect those values.

Job Type:

Full-time Work Location:

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