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Woolridge Family Dimeling & Schrot Inc CSR
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Dimeling & Schrot Insurance
Clearfield, PA (In Person)
$38,480 Salary, Full-Time
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Job Description
Overview Join our dynamic team as a CSR (Customer Service Representative) and become the friendly, helpful voice that keeps our clients engaged and satisfied! In this role, you will be the first point of contact for customers, providing exceptional support through various communication channels. Your energetic approach and excellent communication skills will help build lasting relationships, ensuring every customer feels valued and heard. This paid position offers an exciting opportunity to develop your client service skills while contributing to a positive company culture. Responsibilities Handle inbound and outbound calls with professionalism and enthusiasm, ensuring each customer receives attentive support. Assist clients with inquiries, product information, and service issues, providing clear solutions and guidance. Maintain accurate records of customer interactions through data entry and CRM (Customer Relationship Management) systems. Support sales efforts by promoting products or services where appropriate, contributing to team goals. Demonstrate excellent phone etiquette and communication skills to foster positive customer experiences. Manage cash handling procedures accurately when processing payments or refunds. Collaborate with team members to resolve complex issues efficiently and enhance overall customer satisfaction. Requirements Previous experience in sales, customer support, or call center environments is advantageous. Strong computer skills, including proficiency in Microsoft Office applications and data entry tasks. Excellent communication skills with a friendly, professional phone manner. Ability to handle high call volumes with patience and efficiency while maintaining attention to detail. Demonstrated analysis skills to assess customer issues and provide effective solutions. Join us if you're passionate about delivering outstanding client service in a lively environment! We're committed to supporting your growth with comprehensive training and a collaborative team atmosphere. This is a paid position that values your contributions—apply today to become an essential part of our customer-focused family! Previous Insurance experience but not required.