Customer Service Representative

We are looking for a Customer Service Representative to join a growing team in Pennsylvania. This onsite opportunity is a contract position with the potential to become permanent, suited for someone who enjoys helping customers, managing account-related requests, and working closely with internal partners to resolve service issues. The ideal candidate brings strong call center experience, sound judgment, and the ability to handle both routine inquiries and more sensitive concerns with professionalism.

Responsibilities:

• Handle incoming customer interactions and provide timely support for account-related questions, service needs, and general issue resolution.
• Update customer account details, including payment information and billing arrangements, while ensuring accuracy in all records.
• Work with merchants and cross-functional teams to address product, service, or installation concerns and move issues toward resolution.
• Document customer conversations, service actions, and follow-up steps within internal systems and related tools.
• Place outbound calls when needed to gather information, provide updates, or complete service requests efficiently.
• Recognize situations involving legal, regulatory, or highly sensitive matters and route them to the appropriate internal contacts.
• Support order entry and related administrative tasks to help maintain smooth day-to-day customer service operations.