MSA, SAFETY

is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day. Are you in? Read on for more details about this particular role. Responsibilities 1st Shift - Monday through Friday Hybrid Opportunity - This role would require you to be on-site and able to work hybrid after a period of training time. $22.50 per hour. MSA Safety in Cranberry Township, PA is seeking an energetic individual to join our team as a Customer Service Associate to input orders, support our customers and to create and ensure a positive customer experience. If this sounds like an exciting opportunity, then we want to hear from you.

Duties and Responsibilities:

Fulfill order entry transactions following departmental processes.\nAnswer inbound and initiate outbound customer calls.\nBuild knowledge of all major product groups to properly support customer contacts.\nResolve customer issues and inquiries efficiently and effectively.\nProcess credit requests, resolve mis-shipments and provide proof of deliveries.\nProvide customer support while expertly navigating between multiple computer sessions.\nResolve or investigate adequately before appropriately escalating calls to the next level.\nQualifications Special knowledge, skills and abilities required: Strong verbal and written communication skills.\nProficient in active listening to fully understand our customers' needs.\nExcellent computer skills, including Microsoft Office.\nExpertise in handling multiple tasks in high-volume, fast-paced work environment.\nProven ability to approach any change or new situation with a positive attitude.\nDemonstrated ability to prioritize tasks to complete them in a timely and accurate manner, with supervision as needed.

Preferred:

Experience with Office 365, Salesforce, SAP, Esker.\nExperience in order management systems.

Education and experience required:

High school diploma or equivalent.

Preferred:

Associates degree.\n1 year of experience in Customer Service and its related tasks.\nSAP Order Management experience. Apply for this job online Share on your newsfeed MSA is committed to the principles of equal employment opportunity and to providing a workplace that is free from unlawful discrimination. As such, it is MSA's policy not to discriminate against any employee or applicant for employment on the basis of the person's age, color, creed, disability, ethnicity, race, religion, gender, marital status, sex, sexual orientation, gender identity, national origin, citizenship status, veteran's status, genetic information, political affiliation, disabling condition, or any other category protected by applicable federal, state, or local law. MSA also makes reasonable accommodations for individuals with disabilities who are otherwise qualified to perform a job unless such accommodations would impose an undue hardship. If you are an individual with a disability and need an accommodation to assist you in navigating this career site, let us know. For US applicants, know your rights, Click here Contact Us MSA is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Additional Details How To Identify Potential Job Scams

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Build:

19.4.112 (6/11/2026 6:38:33 AM) |

Server:

LIEDCPRWBCWD003

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