Client Service Representative

Alpha Business Forms is a third-generation, family-owned promotional products, apparel, and printing company entering an exciting new phase of growth under next-generation leadership. We are focused on scaling our operations and strengthening our long-standing local client relationships. We are seeking a highly-motivated & energetic Client Service Representative (CSR) to join our team. In this role, you'll support our General Managers in our Delmont, PA office. This includes operations, production, local delivery support, and existing client management. The individual will learn and be involved in all aspects of our business. You will be able to see the fruits of your labor while continuing to gain knowledge of our company and industry. Operations Assist General Managers with quoting orders for printing, apparel, and promotional products. Coordinate timely updates to clients on the status of their quotes and orders. Share artwork and design updates to clients in conjunction with General Managers. Resolve customer questions or issues in a timely and professional manner. Production Assist General Managers in production of in-house orders and inventory management as needed. Operate production machinery to produce and finish printed materials (e.g., mailers, envelopes, flyers) as needed. Follow safety and quality control procedures. Deliveries We view deliveries as a great opportunity to gain face time & upselling opportunities with our clients. Perform small deliveries of finished print and promotional materials as needed. Load and unload materials safely and efficiently. Existing Client Management Develop and maintain relationships with existing clients to drive repeat business. Identify new sales opportunities within current accounts via referrals, new product offerings, sample promotional products, and pitching additional offered by Alpha. Maintain accurate records of client interactions, orders, and follow-ups. Attend business networking groups / events weekly to generate business with existing and new clients. Qualifications 0-2+ years of experience in operations, sales, or customer service. We are open to recent or upcoming college graduates. Strong communication, relationship-building, and organizational skills Comfortable multitasking Plus but

Not Required:

Adobe Creative Suite, Google Suite Valid driver's license with a clean driving record Able to lift up to 50 lbs What We Offer Base salary plus commission structure Company vehicle for business use Access to local networking communities providing direct access to existing customers and prospects Paid Company Holidays PTO with carry over Sick Days Health, Dental, and Vision Insurance with employer contribution

Additional Level:

Entry Reports to:

General Manager Type:

Full-time |

On-site Exempt/Non-Exempt:

Exempt Overtime Eligible:

No Pay:

From $30,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person Client Service Representative 3.0 3.0 out of 5 stars 506 Athena Drive, Delmont, PA 15626 From $30,000 a year - Full-time Alpha Business Forms 2 reviews From $30,000 a year - Full-time Alpha Business Forms is a third-generation, family-owned promotional products, apparel, and printing company entering an exciting new phase of growth under next-generation leadership. We are focused on scaling our operations and strengthening our long-standing local client relationships. We are seeking a highly-motivated & energetic Client Service Representative (CSR) to join our team. In this role, you'll support our General Managers in our Delmont, PA office. This includes operations, production, local delivery support, and existing client management. The individual will learn and be involved in all aspects of our business. You will be able to see the fruits of your labor while continuing to gain knowledge of our company and industry. Operations Assist General Managers with quoting orders for printing, apparel, and promotional products. Coordinate timely updates to clients on the status of their quotes and orders. Share artwork and design updates to clients in conjunction with General Managers. Resolve customer questions or issues in a timely and professional manner. Production Assist General Managers in production of in-house orders and inventory management as needed. Operate production machinery to produce and finish printed materials (e.g., mailers, envelopes, flyers) as needed. Follow safety and quality control procedures. Deliveries We view deliveries as a great opportunity to gain face time & upselling opportunities with our clients. Perform small deliveries of finished print and promotional materials as needed. Load and unload materials safely and efficiently. Existing Client Management Develop and maintain relationships with existing clients to drive repeat business. Identify new sales opportunities within current accounts via referrals, new product offerings, sample promotional products, and pitching additional offered by Alpha. Maintain accurate records of client interactions, orders, and follow-ups. Attend business networking groups / events weekly to generate business with existing and new clients. Qualifications 0-2+ years of experience in operations, sales, or customer service. We are open to recent or upcoming college graduates. Strong communication, relationship-building, and organizational skills Comfortable multitasking Plus but

Not Required:

Adobe Creative Suite, Google Suite Valid driver's license with a clean driving record Able to lift up to 50 lbs What We Offer Base salary plus commission structure Company vehicle for business use Access to local networking communities providing direct access to existing customers and prospects Paid Company Holidays PTO with carry over Sick Days Health, Dental, and Vision Insurance with employer contribution

Additional Level:

Entry Reports to:

General Manager Type:

Full-time |

On-site Exempt/Non-Exempt:

Exempt Overtime Eligible:

No Pay:

From $30,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person