Customer Service

•Order Department#26-12964

Dunmore, PA

Onsite Job Description

Customer Service

•Order Department

Pay:

$15.50

Monday

•Friday | 8 AM

•4:30 PM

Location:

Dunmore, PA Responsibilities:

Answer telephone calls and provide helpful support to our customers.

Enter orders into the various order management systems

Account maintenance, such as account setup, account updates, address changes, etc.

Participate in discussions regarding improving National Book's operating procedures.

Will to take on additional assignment during slower times

Other tasks as assigned

Requirements:

• Always convey professionalism and courteousness, especially during stressful encounters
• Excellent written and verbal communication skills
• Detail oriented and highly organized
• Good PC skills, including experience with Word, Excel, and Outlook
• Good problem-solving skills
• Knowledge of Logistics PRO, AS/400, navigating websites, and using email

Drug screening and Background Screening Benefits (employee contribution):

Health insurance

Health savings account

Dental insurance

Vision insurance

Flexible spending accounts

Life insurance

Retirement plan All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Benefits (employee contribution):

Health insurance

Health savings account

Dental insurance

Vision insurance

Flexible spending accounts

Life insurance

Retirement plan All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #IND0825