Customer Experience Representative Job Summary We are seeking a customer-focused and detail-oriented Customer Experience Representative to join our team in Easton, PA! This role is ideal for someone who enjoys helping customers, solving problems, and working in a fast-paced call center environment. The Customer Experience Representative will assist customers with account inquiries, product information, and general requests while maintaining a high level of accuracy and professionalism. Successful candidates will have strong communication skills, computer proficiency, and the ability to manage a high volume of customer interactions. Essential Job Responsibilities Answer incoming customer calls within 30 seconds while providing professional and courteous service. Handle 50 or more inbound calls daily while maintaining accuracy and efficiency. Conduct outbound call campaigns to existing customers. Navigate multiple computer applications to access and provide accurate account information. Complete customer request forms and maintain detailed documentation. Document all incoming and outgoing calls to support reporting and trend analysis. Manage multiple customer interactions while maintaining excellent service quality. Escalate customer concerns, call center issues, and staff incidents to leadership as appropriate. Maintain call volume and service levels of 90% or higher. Achieve a monthly Quality Call Monitor average of 90% or higher. Perform additional duties as assigned. Job Requirements High school diploma or GED required. Previous call center experience required. Strong verbal and written communication skills. Excellent computer skills, including accurate data entry and the ability to navigate multiple applications. Ability to work effectively in a fast-paced, high-volume environment. Strong multitasking, problem-solving, and attention-to-detail skills. Ability to remain professional and customer-focused under pressure.

Preferred Qualifications:

Previous experience in financial services or banking. Proficiency with Microsoft Excel spreadsheets. Experience responding to customers through email or live chat. Bilingual communication skills. Why Apply? Competitive pay of $19.00 per hour. Consistent Monday-Friday schedule. Opportunity to gain experience in financial services and customer support. Fast-paced, team-oriented work environment. Overtime opportunities during peak season. How to Apply If you have call center experience, enjoy helping customers, and are looking for your next opportunity in Easton, PA, we encourage you to apply today!

Pay:

From $19.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person