Customer Account Specialist - Aerospace & Defense

Position Summary The Aerospace & Defense Customer Account Specialist (CAS) acts as the liaison between Parker Lord and customers for order management and fulfillment. The incumbent is responsible for managing the customer-to-market rules and options as identified by customer segmentation. The incumbent establishes and maintains close cross-functional relationships both within Parker Lord, and with the customer. The CAS is responsible for managing order inquiries around existing sales and supporting new programs as they launch.

Responsibilities Responsibilities:

Manage quality issues for returns within assigned authority level. Manage daily customer activities and order management issues to successful resolution, including managing incoming EDI feeds. Manage customer relationships and partner with the sales team. Assist with customer payment transactions within assigned authority level and supporting collection efforts. Establish and maintain a close relationship between Manufacturing, Engineering, Sales and the customer. Exercise immediate judgment using established procedures when interacting with the customer. The freedom to act with little supervision allows the incumbent maximum opportunity to guide and direct the customer into desired actions. Embody the Parker Lord brand internally and externally in all communications. Identify, develop and/or participate in process improvement initiatives. Interim and Back-up management of other team member accounts as required. Execute all account duties as Account Manager for specifically assigned house accounts. Operate in accordance with the export compliance policies as determined by the export control procedure. Phone system management including inbound call flow, ensuring prompt triage, and correct disposition.

Qualifications Required Qualifications:

Bachelor's degree in business management, communications, or similar discipline. 1-3 years of experience in a customer service role. Excellent interpersonal and communication skills, including telephone and email skills. Excellent time management skills. Ability to analyze data and report findings/trends and provide recommendations. Ability to work in a team environment, cultivate strong customer relationships, and work independently. Ability to build and foster customer relationships. Ability to stay calm, positive, helpful and optimistic in a fast-paced, sometimes stressful environment. Computer proficiency, Microsoft products, and the ability to quickly learn new applications. Ability to travel 10%

Preferred Qualifications:

Prior sales experience. Knowledge of Parker Lord Corporation's product lines. Ability to analyze customer demand and interpret MRP data. SAP and Business Intelligence experience. Experience with EDI. Experience with a Customer Record Management system Additional languages are helpful but not required Conditions of Employment This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements. Parker Hannifin Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century, we've enabled engineering breakthroughs that make energy cleaner, transportation safer, medical treatments more effective, and manufacturing more efficient. With empowered team members in more than 40 countries, Parker serves customers across aerospace & defense, energy, HVAC & refrigeration, in-plant & industrial equipment, off-highway and transportation. Our scale is global, but our purpose is personal. We enable breakthroughs that improve lives, strengthen communities and create a brighter future. Our Purpose — Enabling Engineering Breakthroughs that Lead to a Better Tomorrow — comes to life through our people-first culture where teamwork drives performance, inclusion fuels innovation and growth is encouraged. This environment fosters collaboration and empowers team members from engineering and manufacturing to finance, supply chain, human resources, information technology and beyond. By combining deep expertise with an entrepreneurial spirit, we help customers succeed in markets that demand performance, reliability, and sustainability. As we look to the future, Parker is advancing initiatives in energy efficiency and sustainability while developing the next generation of talent and leaders to engineer a better tomorrow. Equal Employment Opportunity Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations. ("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor") If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission Drug Tests Drug-Free Workplace In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.