Mt. Pleasant Window & Remodeling Co., a trusted home improvement contractor in Western Pennsylvania, is hiring a Call Center Representative. In this role, you'll handle inbound and outbound calls from homeowners seeking replacement windows, doors, siding, roofing, and bathroom remodeling. You'll answer questions, explain services, schedule in-home consultations, and support our sales and installation teams. Success in this position requires strong communication, accurate data entry, empathy, and a customer-first mindset. Join a collaborative, family-oriented team with training, advancement opportunities, and a stable career in the remodeling industry. Responsibilities Answer inbound customer calls and respond to inquiries about windows, doors, siding, roofing, and bath remodeling services Make outbound calls to follow up on leads, confirm appointments, and conduct simple satisfaction check-ins Schedule and reschedule in-home consultations and service visits using company systems Document customer interactions, update contact records, and track call outcomes accurately Pre-qualify leads by asking basic project and budget questions and route promising prospects to sales Provide courteous, knowledgeable support that reflects the company's focus on integrity and craftsmanship Collaborate with sales, installation, and service teams to ensure smooth handoffs and clear communication Meet or exceed daily and weekly call volume, quality, and lead conversion goals Learn core product features and installation basics to confidently address common questions Follow safety, privacy, and professionalism standards when handling customer information Required Skills Call center operations Customer service CRM or contact management software Appointment scheduling Data entry and recordkeeping Telephone etiquette Basic sales support and lead qualification Construction/remodeling product knowledge (windows, doors, siding, roofing, baths) Conflict de-escalation Time management and multitasking