Customer Service Representative

Our client, a fast-paced fashion distribution and fulfillment organization , is looking for a Customer Service Representative to join their team in Fairless Hills, PA . This role focuses on ensuring smooth daily warehouse and customer operations by coordinating orders, inventory, and client communication to drive high levels of customer satisfaction.

Key Responsibilities:

Execute daily tasks to receive, pick, and ship merchandise accurately through the Warehouse Management System (WMS) Process EDI orders by routing purchase orders Manage product returns in a timely and accurate manner Maintain inventory integrity and accuracy Anticipate and resolve issues that may arise during the shipping process Respond promptly to customer inquiries via email and phone Ensure billing is accurate and completed on time Conduct weekly client calls and participate in meetings Support cross-training activities with team members Meet and track client KPIs Understand client structures and needs across B2B and B2C channels Create and maintain client-specific SOPs Maintain clear communication with warehouse personnel Track warehouse overtime for special projects (ticketing, inspections, etc.) Identify billing opportunities and share with leadership Suggest new operational processes to reduce labor-intensive tasks Perform other duties as assigned Work on-site as required (not a remote role)

Requirements:

Strong customer service and communication skills, including active listening Proven problem-solving ability to resolve customer issues efficiently Experience using email and Warehouse Management Systems Ability to manage multiple tasks and prioritize effectively Comfortable working cross-functionally with warehouse and operations teams Detail-oriented with a focus on accuracy and follow-through

Pay & Schedule:

Pay Rate:

$21.00 per hour

Schedule:

Monday through

Friday Hours:

8:30 AM•5:00

PM Pay:

From $21.00 per hour

Benefits:

Health insurance

Work Location:

In person Customer Service Representative 3.3 3.3 out of 5 stars Fairless Hills, PA From $21 an hour•Full-time Lyneer Staffing Solutions 558 reviews From $21 an hour•Full-time Our client, a fast-paced fashion distribution and fulfillment organization , is looking for a Customer Service Representative to join their team in Fairless Hills, PA . This role focuses on ensuring smooth daily warehouse and customer operations by coordinating orders, inventory, and client communication to drive high levels of customer satisfaction.

Key Responsibilities:

Execute daily tasks to receive, pick, and ship merchandise accurately through the Warehouse Management System (WMS) Process EDI orders by routing purchase orders Manage product returns in a timely and accurate manner Maintain inventory integrity and accuracy Anticipate and resolve issues that may arise during the shipping process Respond promptly to customer inquiries via email and phone Ensure billing is accurate and completed on time Conduct weekly client calls and participate in meetings Support cross-training activities with team members Meet and track client KPIs Understand client structures and needs across B2B and B2C channels Create and maintain client-specific SOPs Maintain clear communication with warehouse personnel Track warehouse overtime for special projects (ticketing, inspections, etc.) Identify billing opportunities and share with leadership Suggest new operational processes to reduce labor-intensive tasks Perform other duties as assigned Work on-site as required (not a remote role)

Requirements:

Strong customer service and communication skills, including active listening Proven problem-solving ability to resolve customer issues efficiently Experience using email and Warehouse Management Systems Ability to manage multiple tasks and prioritize effectively Comfortable working cross-functionally with warehouse and operations teams Detail-oriented with a focus on accuracy and follow-through

Pay & Schedule:

Pay Rate:

$21.00 per hour

Schedule:

Monday through

Friday Hours:

8:30 AM•5:00

PM Pay:

From $21.00 per hour

Benefits:

Health insurance

Work Location:

In person