POSITION SUMMARY

As a Customer Experience Associate, you'll serve as a frontline ambassador of the bank, delivering exceptional service while accurately processing financial transactions. You'll foster trust and satisfaction by assisting clients with their banking needs, promoting products and services, and ensuring operational excellence.

ESSENTIAL

FUNCTIONS and DUTIES Process deposits, withdrawals, check cashing, and loan payments with accuracy and efficiency\nHandle cashier's checks, money orders, certified checks, credit card payments, and cash advances\nProvide access to safe deposit boxes (if available) and assist with related documentation\nBalance cash drawer and ATM as needed; maintain control and security of cash\nOpen and record night deposit bags; prepare currency orders\nGreet and assist lobby customers, directing them appropriately\nDeliver prompt, courteous, and solution-oriented service to all customers\nProactively resolve customer concerns and escalate complex issues as needed\nAnswer incoming calls and provide support in alignment with Customer Service Standards\nAssist customers with account reconciliation and check orders\nIdentify and report potential fraud or suspicious activity\nComplete Currency Transaction Reports (CTRs) and maintain the Monetary Instruments Log\nEnsure adherence to all bank policies, procedures, and regulatory requirements\nUse procedural manual as a daily resource\nAdvise customers on bank products and services; identify cross-sell opportunities\nSupport marketing initiatives and participate in community events to enhance visibility and business development\nRecommend process enhancements to improve efficiency, accuracy, or customer experience\nTake initiative in learning new systems, procedures, and service strategies\nAssume additional responsibilities as assigned by leadership\nOther duties as assigned

REQUIRED

SKILLS and

ABILITIES

Exceptional customer service skills\nStrong verbal and written communication\nHigh attention to detail and accuracy\nAbility to multitask and prioritize in a fast-paced environment\nTeam-oriented with the ability to work independently\nCommitment to confidentiality and ethical standards\nStrong keyboarding, PC, and telephone skills\nValid driver's license with a clean driving record

REQUIRED

EDUCATION and

EXPERIENCE

High school diploma or equivalent\nPrior experience in a customer-facing banking role desired\nPrevious cash handling and customer service experience preferred

TRAVEL REQUIREMENTS

As needed for coverage at other branches.

PHYSICAL REQUIREMENTS

(update as needed) Prolonged periods of sitting: Ability to remain seated for extended periods while performing computer-related tasks.\nManual dexterity: Proficiency in handling and manipulating objects, including typing and using office equipment such as printers, scanners, and fax machines.\nVisual acuity: Ability to read and interpret data on computer screens and paper documents.\n

Hearing:

Capability to hear and respond to telephone calls, office sounds, and discussions with colleagues.\nBasic physical tasks: Ability to perform occasional lifting, such as moving office supplies or documents, typically weighing up to 50 pounds.\n

Mobility:

Ability to move around the office to attend meetings, retrieve documents, or collaborate with colleagues.\nAdditional Details\n

Driver's License:

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