Call Center Specialist

Our client is looking for a customer-focused Call Center Specialist to join a growing team in Horsham, PA. This contract opportunity with permanent potential is ideal for someone who enjoys helping clients, managing service-related requests, and keeping records accurate in a fast-paced environment. In this role, you will support policy servicing, payment activity, and quote-related inquiries while partnering with internal teams to maintain smooth daily operations.

Responsibilities:

• Handle inbound customer interactions related to quotes, account servicing, billing questions, and policy updates with professionalism and care.
• Complete account and policy changes accurately while following established procedures and service standards.
• Review client files, payment details, and supporting documentation to confirm information is correct and up to date.
• Post, track, and reconcile payment activity to help maintain accurate policy and financial records.
• Address service and billing concerns promptly, researching issues thoroughly and providing clear resolutions.
• Work closely with customer service and accounting partners to support reporting accuracy and efficient workflow management.
• Investigate discrepancies in customer accounts or transactions and take timely action to correct errors.
• Safeguard sensitive customer, policy, and financial information in accordance with company expectations and compliance requirements.
• Assist with additional operational and administrative duties as business needs require.