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Now viewing: Customer Service Specialist
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Robert Half
Customer Service Specialist
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Job Description
We are looking for a Customer Service Specialist to support customer interactions and core accounting-related tasks in Horsham, Pennsylvania. This position blends service-focused communication with accurate financial processing, making it ideal for someone who can manage inquiries while maintaining strong attention to detail. The role will contribute to billing support, payment application, and record accuracy while helping ensure a smooth experience for customers and internal teams.
Responsibilities:
- Respond to customer questions regarding billing, payments, and account activity in a timely and detail-focused manner.
- Enter customer and financial information into internal systems with a high level of accuracy and consistency.
- Process invoices and related documentation while helping maintain organized and up-to-date records.
- Support accounts receivable activities by tracking outstanding balances and assisting with payment posting.
- Investigate account discrepancies and work with internal partners to resolve issues efficiently.
- Maintain clear documentation of customer interactions, transaction updates, and follow-up actions.
- Provide administrative support for routine accounting tasks tied to customer accounts and payment activity.