Customer Service

Imperial, PA

1 DAYS AGO

22942437

Summary

Imperial, PA

In-Person

Competitive Salary

1 Years Experience

High school graduate or equivalency certificate (GED)

No Commission

40.00 hours per week / Day Shift / Full-Time

Description Customer Service Duties and Responsibilities Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner

Able to generate sales leads from calls

Answer and manage incoming calls, emails, chats, and/or interactive voice response systems

Ability to memorize, recall, or research answers quickly

Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience

Ability to learn and follow all customer service procedures and policies

Strive to meet and go above personal and team targets, goals, and quotas

Aim for customer resolution and return

Record, organize and file customer interactions and profile/account changes

Able to address returns, refunds, and shipping tracking numbers Customer Service Requirements and Qualifications High school degree or equivalent

Previous experience in customer support, client services, sales, or a related field

Excellent at communicating over the phone and handling phone systems

Basic computer skills Microsoft Word and Excel.

Experience with tracking and recording call information, filing documents or updating customer profiles/accounts

Able to concentrate on multiple problems at once

Excellent time management and prioritization skills

Ability to answer the phone, listen actively, relay information, and type basic information simultaneously

Customer-focused for positive customer experience and resolution Additional Details

Driver's License:

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