Express is seeking Call Center Representatives for a Tax Services Company in Irwin ! Are you a strong communicator who enjoys helping people solve problems? Express is seeking Call Center Representatives to join a growing customer support team! You'll assist taxpayers and businesses with account questions, provide solutions by phone and email, and receive comprehensive training to help you succeed in the role. Candidates who are bilingual in English and Spanish are encouraged to apply!

SHIFT:

Monday-Friday, 8:00am-4:00pm (30-minute lunch and two 10-minute breaks per day) Benefits of working with Express as a

Call Center Representative:

Medical, dental, and vision benefits Weekly paychecks Working with a dedicated & responsive team Monthly referral bonuses & more! Job Duties of the

Call Center Representative:

Provide professional and helpful customer service to taxpayers and businesses by phone Respond to customer inquiries through phone and email Make outbound calls for account verification and follow-up as needed Research account information and provide accurate answers to customer questions Update account records and document call information in internal systems Follow established procedures, security protocols, and tax-related processes Participate in ongoing training to stay current with company policies and procedures Other duties as required Qualifications of the

Call Center Representative:

High school diploma or GED Attention to detail and accuracy Reliability Previous call center or high-volume customer service experience preferred Strong verbal and written communication skills Excellent problem-solving and organizational skills Comfortable navigating multiple computer programs and tabs Ability to type accurately and efficiently Bilingual English/Spanish skills are a plus

PHONE INTERVIEW HOTLINE

After applying, call 724-392-7190 to schedule a phone interview for the position asap! Already registered with Express?

NO NEED TO REAPPLY!

Call us at 724-392-7190 to discuss this position today! #

INDSTO Pay:

$16.00 - $18.00 per hour

Benefits:

Dental insurance Health insurance Referral program Vision insurance

Work Location:

In person