Bilingual Customer Service Representative

Bilingual Customer Service Representative Bagnall Shaw Insurance Job Category Customer Service Overview Description Bagnall Shaw Insurance is the market leading independent insurance broker of Downtown Lancaster City! We are one of the largest independent insurance agencies in the area and continue to grow yearly. We shop and service our customers for the best insurance prices and the best coverages for free everyday. We only work with the most respected insurance carriers in the industry offering all Auto, Home, Business and Life Insurance products. These partnerships include Nationwide, Allstate, Grange, Kemper, The General, Travelers, The Hartford, The General, Liberty Mutual, Encompass, State Auto, Safeco, Chubb, Progressive, Universal, National General, Foremost, Bristol West, Burns & Wilcox, Berkshire Hathaway, Capitol, Transamerica and many others! We are seeking a friendly, and personable Bilingual Customer Service Representative who speaks both Spanish and English to join our winning team! You will be the first point of contact for our customers and the beginning of great customer service! You will be responsible for growing client loyalty by building positive relationships with them. You'll continue our tradition of providing world-class service while assisting walk-in customers and supporting office operations.

Job duties include:

Greeting customers when they arrive Accepting and receipting client payments Answering multi-line telephone system and directing calls to appropriate person Appropriately documenting conversations with clients Processing incoming mail Miscellaneous administrative tasks as assigned We are looking for someone who: Has exceptional personal character Has a strong work ethic Has a positive attitude Is willing to assist others at all times Is a team player Is self-motivated Has excellent listening, written and oral communication skills Has prior experience in a fast paced environment Can efficiently multi-task Has strong organizational skills Is willing to develop and be teachable Is dependable

BENEFITS

• Monthly Production Bonuses in addition to Base Salary
• Paid Sick Leave
• Paid Vacation Leave
• Paid Federal Holidays
• Paid Agent Training and Licensing for future promotions if desired
• Weekends Off
• Addidional Customer Service Bonuses paid monthly This position offers great growth potential and the opportunity for advancement within the agency.

Job Type:

Full-time (9am to 6pm with 1 hour lunch break),

Monday-Friday, No Weekends Job Type:

Full-time Pay:

$36,000.00 - $70,000.00 per year

Benefits:

On-the-job training Paid time off Parental leave Professional development assistance Referral program Experience level: 1 year

Shift:

Day shift Weekly day range: Monday to Friday Work setting: In-person Office

COVID-19

considerations: Workplace professionally cleaned and sanitized regularly.

Experience:

Customer service: 1 year (Required)

Language:

Spanish (Required)

Work Location:

In person