Job Overview For 90 years, we have been a family-owned & operated specialty tape manufacturer/convertor and construction product distributer serving customers across a wide range of industries. Our reputation has been built on quality, reliability, innovation, and strong customer relationships. We currently have 4 locations nationwide and take pride in our commitment to service. As we continue to grow, we are seeking a motivated, customer-focused professional to join our team as an Inside Customer Service Representative . This position offers excellent growth potential, including the opportunity to participate in a commission program and advance into an Outside Sales Representative role. Position Summary The Inside Customer Service Representative serves as a primary point of contact for customers and plays a critical role in supporting sales growth and customer satisfaction. This position combines customer service, account management, and sales responsibilities to ensure a positive customer experience while helping drive new business opportunities. The ideal candidate is a strong communicator who enjoys building relationships, solving problems, and identifying opportunities to expand business with both existing and prospective customers. Responsibilities Customer Service & Account Management Serve as a primary contact for customer inquiries, orders, and requests. Process sales inquiries and coordinate customer requirements with internal teams. Provide timely updates regarding order status, production schedules, deliveries, and other customer concerns. Resolve customer issues and communicate solutions effectively and professionally. Maintain accurate customer records and account information. Sales & Business Development Build and strengthen relationships with existing customers. Identify opportunities to increase sales within current accounts. Promote and upsell products, services, and custom converting capabilities. Prospect and engage potential new customers through phone, email, and other outreach efforts. Generate leads and support initiatives to expand market presence. Assist in preparing quotations and following up on sales opportunities. Internal Collaboration Work closely with production, purchasing, scheduling, and management teams to meet customer expectations. Communicate customer requirements and project updates effectively across departments. Help identify process improvements that enhance customer satisfaction and operational efficiency. Experience Strong customer service, communication, writing, organizational, and customer service problem-solving skills. Self-motivated with a positive attitude and strong problem-solving skills. Comfortable with typing, computer use, and learning technical tools; technical proficiency is helpful. English proficiency required; bilingual or multilingual abilities are welcome. Reliable attention to detail and a customer-focused approach to each interaction.

Pay:

$40,000.00 - $45,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Professional development assistance Vision insurance

Work Location:

In person