CAREERS Teams Jumpstart Your Career Benefits Life at White Cap Apply Now Job Title, Keywords City, State, Country Search Sign Up for Job Alerts Customer Service Associate - VAS Macungie, PA

Work Type:

On-Site Apply Now Sign Up for Job Alerts

ABOUT US

BENEFITS CULTURE Dayton Superior is the leading provider of highly engineered accessories, chemicals, and forming solutions for the concrete construction industry. The company's products are found on some of the most prominent civil infrastructure, institutional, and commercial construction projects across the globe. Dayton Superior is part of the White Cap family of companies. White Cap provides professional contractors with concrete accessories and chemicals, tools and equipment, building materials and fasteners, erosion and waterproofing and safety products. A position at White Cap isn't your ordinary job. You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment. Job Summary Responsible for the lifecycle of all projects in conjunction with their Sales Representatives. Works directly with the sales team and customers by processing quotes, orders, shipments, billing, stock checks, credits, job audits, and close-outs. Works and coordinates directly with operations, transportation, engineering, credit, and the finance team to keep projects moving forward smoothly. Major Tasks, Responsibilities and Key Accountabilities Responsible for handling a high volume of inquiries from both external and internal customers, including those from the sales team, operations, engineering, accounts receivable, and upper management. Communicates and follows up with the sales team and customers regarding order status. Records all quotes, rental agreements, and sales orders from the sales team or customers, as well as customer "ship to" information setup. Coordinates shipments, billing, credits, and collections processing and research. Responsible for running weekly, bi-weekly, and monthly designated system reports to insure accurate and on time billing. Ensures all rental and/or sales transactions are shipped completely and correctly. Communicate and follow-up on any backorders immediately with sales team. Coordinate and process appropriate documentation for national and internal export and import shipments. Generate purchase orders (PO's) to obtain rental equipment from outside vendors. Process returns and invoicing. Address damages and shortages with sales and/or the customer. Works closely with operations to ensure inventory accuracy. Nature and Scope Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor. Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor. None. Work Environment Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Frequent periods are spent standing or sitting in the same location with some opportunity to move about. Occasionally there may be a requirement to stoop or lift light material or equipment (typically less than 8 pounds). Typically requires overnight travel less than 5% of the time. Education and Experience HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility. Preferred Qualifications If you're looking to play a role in building America, consider one of our open opportunities. We can't wait to meet you. Functional Area Customer Service Work Type On-Site Recruiter Martinez, Erick Req

ID WCJR-036499

Company:

Dayton Superior White Cap is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. White Cap considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law. Apply Now Sign Up for Job Alerts

EOE INCLUDING DISABILITY/PROTECTED VETERANS

White Cap considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law. White Cap considers applicants with criminal histories. White Cap provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures and/or process. For more information regarding the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs (OFCCP), please view the

EEO IS THE LAW POSTER

(ENGLISH, SPANISH, AND CHINESE) , the

EEO IS THE LAW SUPPLEMENT POSTER

(ENGLISH, SPANISH, AND CHINESE) , the

PAY TRANSPARENCY NONDISCRIMINATION PROVISION POSTER

, and

WHITE CAP'S EEO POLICY STATEMENT

. If you have any difficulty using our online system due to a disability and you need an accommodation you may use the following email address:

DISABILITY

_APPLICATION_ACCOMMODATION@WHITECAP.COM . Please specify which position you are seeking to apply for employment. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed. 1-800-944-8322 Canadian Customers Visit WhiteCapSupply.com

OUR COMPANY

About White Cap® Careers Investors Suppliers Contractor Field Notes Blog Former Associates Contact Us

HELP CENTER

Customer Assistance Form Invoices and Payments Branch Locations Request a Quote Order Status Notifications Create Business Account Contact a Specialist Return Policy DOT Guidelines SDS Publications

SERVICES

Contractor Services Apply for Credit

GOVERNMENT RESOURCES

Federal State & Local

HABLAMOS TU IDIOMA

Financiación GreatAmerica

CATALOGS

Request a Catalog Online Catalogs Contractor Trader® Promotions © Copyright 2026 White Cap Supply Holdings, LLC. All Rights Reserved. Use of this site is subject to the White Cap Supply Holdings, LLC. Legal Terms, Terms of Sale. Rental Agreement Terms and Conditions. Privacy, Accessibility Statement and California privacy notice. We use cookies to improve your experience on our site. To find out more, read our privacy policy . Accept Cookies Decline Cookies