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Customer Service Representative/Sales
Job
Big World Promotions
Malvern, PA (In Person)
$57,200 Salary, Full-Time
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Job Description
We are seeking a motivated, personable, and detail-oriented Customer Service and Sales Representative to join our team. The ideal candidate will be the primary point of contact for our clients, managing inquiries, providing quotes, and driving sales for our screen printing, embroidery and promotional items services. This is a full time position Key Responsibilities Respond to customer inquiries via phone, email, and in-person Generate accurate quotes for custom apparel projects Manage the entire sales process from initial contact to order completion Provide expert product recommendations and design guidance Process and track customer orders using our management system Maintain a high level of customer satisfaction and resolve any issues promptly Collaborate with production team to ensure order accuracy Required Qualifications High school diploma or equivalent Excellent verbal and written communication skills Strong customer service orientation Basic computer proficiency (Microsoft Office, Google Workspace) Sales-driven personality with ability to build rapport quickly Problem-solving and multitasking capabilities Preferred Qualifications Experience in custom apparel, printing, or retail sales Understanding of textile printing techniques