Service Advisor

Description:

Your Role at a Glance As a Service Advisor, you'll be the essential bridge between our customers and the service team. You'll help diagnose service needs, communicate repair timelines, and ensure each customer has a smooth, informed, and positive experience. This is more than a support role — it's about building trust, offering expertise, and delivering exceptional service every day. What You'll Do Customer Experience Champion Warmly greet customers in person, by phone, or email Conduct detailed check-ins including VIN confirmation, mileage, and condition assessment Review repair orders (ROs) with customers at pick-up Provide regular updates during service and resolve concerns proactively Recommend additional services based on manufacturer guidelines and technician feedback Appointment Coordination Schedule and confirm appointments efficiently Write detailed and accurate service estimates Pre-order parts as needed and verify extended warranty coverage Ensure smooth drop-offs and timely follow-ups Daily Department Operations Open and close the service department Manage the day's appointment schedule and address no-shows Monitor open ROs and track service progress Maintain organized records and a clean work area Process payments and generate weekly lot reports Collaborate with management on service feedback and performance Technician Workflow Management Assist in assigning jobs to technicians Coordinate technician updates and shift workloads as needed Ensure authorization accuracy for all service jobs Cross-Department Collaboration Work closely with Sales, F&I, Parts, and Warranty teams Arrange for sublet repairs and process third-party payments Ongoing Development Engage in dealership training and manufacturer programs Pursue relevant certifications and stay current with industry trends Attend trade events and expand your professional network

Requirements:

What You Bring to the Team Top-notch communication and customer service skills Strong organizational and time management abilities Proven sales and problem-solving mindset Ability to thrive in a fast-paced, team-oriented environment 2-4 years of relevant experience, or equivalent training is suggested, but we are willing to train the right person Familiarity with computer systems and reporting tools Physical Requirements Frequent sitting, standing, walking, bending, and kneeling Ability to climb ladders and lift up to 50 lbs as needed Why Join Us? You'll be part of a high-energy, customer-focused team that values precision, communication, and professionalism. If you're looking for a role where you can grow your career and make a real impact on the customer experience, this is it. •This description reflects the core functions of the role but is not exhaustive. Duties may evolve based on business needs.•