Customer Service Representative - II

B&J Groups is a third party Hazardous Chemical Warehouse. We have a position open for an Customer Service Rep. This is an Office Job that involves receiving a customer's order, create the order in the system, make all paperwork/labels the customer wants to accompany the shipment, and then schedule the carrier to pick it up. Customer Support & Order Management Serve as an experienced customer support contact, providing prompt, professional assistance via phone, email, and internal systems. Process customer orders, updates, and changes with a high degree of accuracy. Track and monitor order status, proactively communicating delays, special requirements, or substitutions. Resolve customer issues or complaints with minimal supervision, escalating complex matters when needed. Collaborate daily with warehouse staff to confirm product availability, shipping timelines, and special handling needs. Schedule outbound shipments, coordinating with carriers familiar with hazardous materials regulations. Verify that all chemical shipments meet DOT, OSHA, and company compliance standards. Prepare and review documentation such as Bills of Lading, Certificates of Analysis (COAs), Safety Data Sheets (SDS), and shipping labels. Skills & Qualifications

• MUST have reliable transportation.
• Fast learner, ability to multitask and meet deadlines.
• Customer Service skills are a must.
• Basic math skills.
• Outstanding attention to details.
• May be subject to background check.

Job Type:

Full-time Pay:

$18.00 - $18.50 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person