Service Advisor Assistant

Description Love Talking to People? Turn That Energy Into a Career You'll Love! Are you someone who thrives on conversation, enjoys meeting new people, and loves being part of a fast-paced, upbeat environment? If you're the kind of person who brings positive energy wherever you go, we want you on our team! We're looking for a friendly, enthusiastic, and motivated team member who enjoys connecting with customers—both new and familiar—and is always ready to take on the day with a smile. A service advisor assistant supports service advisors by performing administrative tasks, handling customer check-in and check-out, managing basic communication, and coordinating with technicians and the parts department . They help the service department run efficiently by organizing workflow, processing paperwork, and ensuring customers are comfortable and informed about their vehicle's service.

Key responsibilities:

Customer service: Greet customers, process vehicle check-ins, collect vehicle and contact information, and explain the service process. They also assist with check-out by explaining the work done and ensuring customer satisfaction.

Administrative support:

Handle data entry, filing, and invoicing support. They may also be responsible for calling customers to confirm appointments.

Workflow coordination:

Liaise with technicians and the parts department to help expedite repairs and manage the service centers' scheduling.

Internal communication:

Inform service advisors or managers of any problems or potential issues, document customer concerns for technicians, and relay updates on vehicle status.

Waiting area maintenance:

Keep the customer waiting area clean, stocked with refreshments, and comfortable.

Why You'll Love Working With Us:

A positive, fun, and supportive team environment Veteran team members who are ready to help you succeed Career growth opportunities and continuous training Recognition programs to celebrate your hard work Work-life balance that gives you time to recharge Requirements High school diploma or equivalent 1 - 2 years of experience in a customer service or automotive environment (preferred) Strong communication and organizational skills Basic computer skills ( MS Office, scheduling systems) Positive attitude and a passion for helping people Clean driving record and background.