Call Center Representative

JOB TITLE

Call Center Representative

REPORTS TO

Call Center Supervisor

FLSA STATUS

Non-Exempt HOURS:

8:30am to 4:30pm _________________________________________________________________________________ Purpose and Scope The Call Center Representative will work in a call center environment, scheduling and confirming patient appointments for the dental clinics, handling general customer inquiries. It is a very busy call center and the person that would be successful in this role is someone who likes routine and being on the phone. Job Responsibilities of a Call Center Rep Handle outbound and inbound calls from external and internal customers. Schedule and confirm patient appointments for clinic locations. Conduct follow-up phone calls from recall list of missed appointments. Handle incoming requests from external customers by e-mail or fax and managing their inquiries or requests. Obtain all relevant information needed to handle complaints and inquiries. Transfer customer calls with complex inquiries to appropriate staff. Complete call reports and logs. Obtain accurate information from patients and ensure that all demographic information is complete. Enter patient information in the Dentrix system accurately. Resolve customer support related issues and providing customer with proper solution, via the troubleshooting techniques. Perform patient verifications, processing orders, applications, forms, and requests. Perform other related duties as directed or assigned Required Experiences and Skills of a Call Center Rep High School Diploma or GED Certificate required. Prior dental office experience, preferred. Fluent in Spanish, preferred. Prior call center or telemarketing experience preferred. Must be able to work in a fast paced, team-oriented environment. Good organizational ability and time management skills. Good communication and interpersonal skills. Must understand and respect client confidentiality.

Job Type:

Full-time Pay:

$16.00 - $18.00 per hour

Benefits:

Dental insurance Health insurance Paid time off

Education:

High school or equivalent (Preferred)

Experience:

Customer Service:

1 year (Required)

Language:

Spanish (Preferred)

Work Location:

In person